Logistics/Customer Service

Logistics Customer Service Representative – Full Time
Location: Miami, FL
Company: Fulfillment Hub USA
Salary: $3,500 per month
Schedule: Full-time | Monday – Friday 8:00am - 5:00pm

About Us

Fulfillment Hub USA is a fast-growing logistics and 3PL company providing warehousing, shipping, and fulfillment services for e-commerce, B2B, and retail businesses. We are expanding our team in Miami and looking for a motivated professional to support our clients and operations.

Job Summary

We are hiring a Logistics Customer Service Representative to manage client relationships and support daily logistics operations. The ideal candidate has proven experience in logistics, fulfillment, or 3PL environments, with excellent communication and problem-solving skills.

Key Responsibilities

• Serve as the main point of contact for clients regarding logistics, shipping, and warehousing services.
• Provide timely updates on orders, shipments, and inventory status.
• Coordinate with warehouse and operations teams to ensure client needs are met.
• Resolve issues related to shipments, delays, or inventory discrepancies.
• Maintain accurate client records in CRM and WMS systems.
• Support onboarding of new clients and explain processes clearly.
• Contribute to continuous improvement of customer service and logistics workflows.

Requirements

• Minimum 2 years of experience in customer service within logistics, 3PL, or supply chain.
• Strong knowledge of warehousing, shipping, and fulfillment processes.
• Excellent written and verbal communication skills.
• Highly organized, proactive, and detail-oriented.
• Experience with CRM or WMS platforms preferred.
• Bilingual (English/Spanish) is a plus.
• Associate or Bachelor’s degree preferred.

What We Offer

• Full-time position
• Stable role with opportunities for growth
• Supportive and collaborative work environment

Job Type: Full-time

Pay: $3,500.00 - $4,500.00 per month

Application Question(s):

• please provide your email in order to schedule an interview in case you are preselected

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Miami, FL 33178 (Preferred)

Work Location: In person