Essential Functions & Responsibilities:
- Accurately manages and maintains files for garnishments, tax levies, subpoenas, and other legal notices in compliance with federal and state regulations.
- Coordinates required action on subpoenas and legal requests, ensuring timely response and data integrity.
- Monitors financial activity and trends for potential fraud indicators and coordinates with other departments on resolution.
- Reviews auto-close reports for accuracy and identifies patterns requiring further investigation.
- Conducts weekly DVR system checks to ensure functionality and quality of surveillance across branches.
- Collaborates with IT and facilities to address technical issues that compromise security infrastructure.
- Responds to internal and external inquiries professionally, utilizing strong knowledge of loss prevention procedures. Escalates complex cases to management when necessary.
- Maintains detailed, organized, and up-to-date case files and audit trails.
- Identifies process inefficiencies and recommends improvements to enhance security and operational controls.
- Maintains a member first mindset.
- Upholds core values and builds team member and customer relationships.
- Completes all training as required.
- Performs other duties as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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