LOSS PREVENTION AND SAFETY DIRECTOR

Job Description

The Director of Loss Prevention and Safety is responsible for leading the organization’s loss prevention, safety, risk management, and asset protection functions across all retail stores, donation centers, mission locations, after-market operations, outlet centers, and corporate facilities statewide.

This position develops, implements, monitors, and continuously improves programs, policies, procedures, investigations, training initiatives, and compliance efforts designed to reduce organizational risk, protect company assets, improve workplace safety, minimize shrink, and ensure operational compliance with organizational standards, SOPs, and applicable laws and regulations.

The Director serves as a strategic business partner to Operations, Human Resources, Finance, and executive leadership while promoting a culture of accountability, safety, operational excellence, and continuous improvement.

Essential Duties and Responsibilities

• Lead and manage all aspects of the Loss Prevention and Safety Department in alignment with organizational goals, values, and operational objectives.
• Develop, implement, and continuously improve company-wide loss prevention, asset protection, safety, and risk management programs designed to reduce shrink, fraud, theft, injuries, accidents, and operational risk.
• Conduct and oversee investigations involving internal theft, policy violations, safety incidents, cash shortages, inventory shrink, workers’ compensation claims, and other operational or compliance-related matters.
• Prepare detailed, accurate, and timely investigative reports and maintain confidential records and documentation related to investigations, incidents, audits, and claims.
• Analyze trends involving point-of-sale activity, inventory variance, cash handling, operational performance, and incident reporting to identify areas of concern and recommend corrective actions.
• Conduct operational, safety, and compliance audits to ensure adherence to company policies, SOPs, safety standards, and operational expectations.
• Partner with Operations, Human Resources, Finance, Training, and other departments to identify risks, improve controls, and support operational consistency throughout the organization.
• Develop and facilitate training programs related to loss prevention, workplace safety, accident prevention, emergency response, workplace violence prevention, and asset protection.
• Serve as the organization’s safety leader by promoting a culture of workplace safety and accountability through inspections, coaching, corrective action recommendations, and ongoing safety initiatives.
• Investigate, document, and manage workers’ compensation, general liability, and other safety-related claims in partnership with insurance carriers, legal counsel, and third-party administrators.
• Monitor and maintain security systems, including CCTV, alarms, electronic article surveillance (EAS), access control systems, and other security-related equipment.
• Respond to critical incidents and emergencies and coordinate appropriate internal and external communication and response efforts.
• Partner with local law enforcement, attorneys, insurance representatives, and external agencies regarding investigations, claims, safety matters, and compliance concerns.
• Supervise, coach, develop, and evaluate assigned staff while promoting accountability, professionalism, and continuous improvement.
• Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Bachelor's

Experience

5 years related experience and/or training.

Management Experience

4 years related experience and/or training.

Skills

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Word Processing/Typing
• Presentation/PowerPoint
• Spreadsheet
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making

Required Certificates, Licenses, Registrations

Valid driver's license

Preferred Certificates, Licenses, Registrations

Professional certifications related to safety, investigations, or loss prevention

Additional Information

Bachelor's Degree preferred.
Criminal background check required.
Working knowledge in areas of asset protection that includes causes of loss and solutions to prevent such loss.
Must have a valid state driver's license and be insurable by the company's insurance carrier.
Must have reliable transportation.
Must be available for periodic travel, including assignments outside the home region and overnight stays.
Experience in a multi-store retail environment is a plus.
Must be proficient in Microsoft Office Excel and Word.
Possess strong communication, administrative writing and organizational skills.
Must successfully complete the company-assigned LP training course within 6 months.