Lost & Found Associate - Baltimore International Airport - BWI - Full Time

Lost & Found Associate - Baltimore International Airport - BWI - Full Time

$19 - $20 / hour

In addition, this position is eligible for $10 a month paid for monthly cellular phone allowance.

Work Hours: hours will vary, weekends and holidays may be required

BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.

KEY RESPONSIBILITIES

• Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
• Collect lost and found items found within the terminal and process promptly.
• Calculate and forward found items to customers by way of shipping.
• Track shipments to ensure they are delivered to customer.
• Provide excellent customer service and attention to detail.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication
• Other duties as assigned

SKILLS

• Excellent office and computer skills
• Strong organizational, communication and verbal skills
• Ability to project a professional and knowledgeable demeanor.
• Cash handling experience
• Good problem solving and decision-making ability.
• Excellent oral and written communications skills
• Basic math skills

EXPERIENCE

• Proven customer service skills.

• General knowledge of BWI Airport and its Terminals.
• Experience in a customer-facing role.

QUALIFICATIONS

• Computer and Smart Phone proficient.
• Meet airport badging requirements.
• Must be fluent in English both speech and writing skills.
• Bi or Multilingual preferred.

EDUCATION:

• High school diploma or equivalent required

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required

PHYSICAL REQUIREMENTS

• Push/Pull/lift up to 50 lbs
• Walk and stand for duration of shift