Lounge Manager

We are seeking a highly motivated and experienced Lounge Manager to oversee the overall operations and management of our establishment. The ideal candidate will be a strategic leader with a passion for hospitality, dedicated to ensuring operational excellence, delivering unparalleled customer service, and achieving financial targets. You will be responsible for managing daily activities, leading a diverse team, fostering vendor relationships, and driving the venue's reputation as a market leader.

Key Responsibilities

1. Operational Leadership & Excellence

• Oversee all daily operations of the lounge, including service standards, facility management, and guest experience from entry to departure.
• Ensure strict adherence to all health, safety, sanitation, and food safety regulations in compliance with UAE law.
• Manage staff scheduling, inventory control, and supply ordering to maximize operational efficiency and cost-effectiveness.
• Maintain the highest standards of cleanliness, maintenance, and aesthetic appeal of the venue.

2. Financial Management & Profitability

• Manage the lounge's budgets, control expenses, and implement strategies to achieve profitability goals.
• Oversee revenue streams, monitor financial performance against targets, and analyze P&L statements.
• Work closely with the accounting department for accurate financial reporting, payroll, and vendor payments.

3. Team Management & Development

• Recruit, train, mentor, and schedule front-line staff, including servers, bartenders, and hosts/hostesses.
• Foster a positive, collaborative, and high-performance work environment.
• Conduct regular performance reviews, provide constructive feedback, and implement staff development programs.
• Address team challenges promptly and ensure alignment with the company's mission and values.

4. Guest Experience & Service Standards

• Act as the ultimate ambassador for guest satisfaction, proactively addressing feedback and resolving issues promptly.
• Implement and monitor service protocols to ensure a seamless and exceptional guest journey.
• Develop and execute strategies to enhance guest loyalty, retention, and overall satisfaction.

5. Vendor & Inventory Management

• Build and maintain strong, professional relationships with suppliers, vendors, and partners.
• Negotiate contracts and manage performance to ensure quality, consistency, and value.
• Oversee inventory levels for the bar and kitchen, minimizing waste and optimizing stock turnover.

6. Marketing, Events, & Brand Promotion

• Collaborate with the marketing team to develop and execute promotional campaigns, events, and initiatives that drive footfall and brand visibility.
• Plan and oversee the execution of in-lounge events, live entertainment, and special promotions.
• Contribute to social media and PR efforts by providing insights and content related to lounge activities and trends.

7. Compliance & Reporting

• Ensure full compliance with all municipal regulations, licensing requirements, and company policies.
• Prepare and present regular performance reports on key metrics (e.g., revenue, guest satisfaction, staff performance) to senior management.

Qualifications & Experience

• Proven experience as a Manager, Assistant Manager, or similar leadership role in a high-volume, upscale restaurant, lounge, or hotel environment.
• In-depth knowledge of hospitality industry best practices, including health and safety standards.
• Strong financial acumen with experience in budgeting, cost control, and financial reporting.
• Exceptional leadership, interpersonal, and communication skills.
• Ability to work under pressure, multitask, and solve problems effectively.
• Fluency in English is required; additional languages are a plus.
• Relevant hospitality management qualification is preferred.

Job Types: Full-time, Permanent

Experience:

• Food and Beverage: 5 years (Required)
• Food Hall: 3 years (Required)

Language:

• European Language (Preferred)