Luxury Boutique Manager / Balenciaga

For more than 40 years Unifree Duty Free provides excellent customer service, presenting a full range of carefully selected products and world-known brands within contemporary and stylish retail stores.

We are proud to represent a global brand and provide a high level of customer service benchmarking a customer-oriented approach across our duty free shops in Istanbul, Dalaman, Kosovo Airports and Dereköy Border Gate.

In cooperation with Gebr. Heineman Germany supported by more than 2,500 professional and experienced staff, we aim to exceed customer's expectations in the world's largest Duty-Free area of 56,000 square meters at Istanbul Airport.

Exploring strategies for future development, we always prioritize a positive and healthy work environment encouraging appreciation, teamwork, collaboration and creativity.

As the Unifree family, we encourage teamwork, collaboration and creative thinking and offer a work environment where all our colleagues will be proud to be a part of.

If you dream about being a part of a young dynamic team and working in the engaging and rewarding multicultural environment at one of the largest airports in the world, we invite you to join the Unifree family.

QUALIFICATIONS

• Bachelor’s degree,
• At least 10 years’ experience in Luxury Retail,
• At least minimum 5+ years’ experience at a similar level in the team management,
• Strong merchandising skills and entrepreneurial spirit,
• Fluent in both written and spoken English,
• Good level of SAP and MS Office applications,
• Excellent sense of figures and luxury retail business insight,
• Creative thinker and business driver,
• Strong communication and analytical skills,
• Maintain high level of customer service standard,
• Strong interpersonal and problem-solving skills,
• Positive and proactive attitude.

RESPONSIBILITIES

• Meet sales goals by motivating, mentoring and providing feedback to sales staff,
• Ensure high levels of customer satisfaction through excellent luxury retail service,
• Manage daily operations of the business and ensure sales goals are met,
• Develop business strategies to raise our customers’ pool, expand store traffic,
• Assign duties to relevant employees,
• Prepare reports as requested or necessary within the brand,
• Ensure adherence to health and safety regulations,
• Track and manage inventory at the store,
• Complete store administration and ensure compliance with policies and procedures,
• Maintain outstanding store condition and visual merchandising standards,
• Track and manage the buying process,
• Report on buying trends, customer needs, profits, etc.
• Propose innovative ideas to increase market share,
• Conduct hiring and onboarding of new employees,
• Conduct personnel performance appraisals to assess training needs and build career paths,
• Deal with all issues that arise from staff or customers (complaints, grievances, etc.),
• Be a shining example of good behavior and high performance.