Luxury Sales Specialist, Uniworld

Description:

ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Everything we do is guided by our five shared commitments:

• Value Every Voice - We put people first.
• Act with Integrity - We do what’s right.
• Explore Beyond Boundaries - We’re driven by curiosity.
• Own the Outcome - We take responsibility for our decisions.
• Succeed Together - We’ve got each other’s backs.

THE OPPORTUNITY

We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. The Luxury Sales Specialist role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld River Cruises and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.

WHAT YOU'LL DO

Luxury Sales

• Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.
• Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
• Learn and use software applications to efficiently process sales transactions.
• Responsible for maintaining KPIs in a high-volume inbound call center.

Customer Service

• Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests.
• Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
• Develop, cultivate and maintain positive relationships with travel partners.

Requirements:

YOUR EXPERIENCE AND EXPERTISE

• At least two years of travel industry or call center experience in a sales capacity required.
• The ideal candidate would also have one or more of the following: 1) ability to handle customer calls in Spanish, 2) experience with Salesforce; 3) training in/experience with consultative sales and/or 4) specialized knowledge about the regions we visit or about cruising.

ROLE SUCCESS CRITERIA

• A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold.
• Receptive to coaching and training and motivated to improve and grow with Uniworld.

KEY INDIVIDUAL TRAITS

• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.

TRAVEL & OTHER REQUIREMENTS

• Work Location: Fully Remote
• Available to work standard hours on Pacific Time, and 1-2 Saturdays a month.
• Access to high speed, ethernet-connected internet.
• $18.00/hour plus incentives for every guest sold

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!