MA Front Desk Receptioanist

Job Summary
We are seeking a dynamic and friendly MA Front Desk Receptionist to be the welcoming face of our office. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors and staff alike. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive environment for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your administrative skills while supporting a professional team dedicated to excellence.

Duties

• Greet visitors warmly and direct them appropriately, ensuring a positive first impression
• Check-in patients upon arrival, obtain health forms and insurance cards.
• Manage multi-line phone systems, screen calls, and relay messages efficiently.
• Schedule new and existing patients, and confirm patient appointments.
• Manage patient inquiries and provide information regarding services, office policies and insurance / billing
• Maintain accurate visitor logs, appointment schedules, and office records
• Handle incoming and outgoing correspondence, including emails and mail distribution
• Support office management tasks such as filing, data entry, and document proofreading
• Utilize computer skills in Microsoft Office, Google Workspace, and QuickBooks to support daily operations
• Obtain insurance authorizations and check insurance coverage benefits.
• Escort patients to exam rooms and ask about their chief complaint and history, recording in to the electronic health record.
• Be able to take vitals, hearing screening, vision screening, blood pressure, finger sticks, urine dips and administer injections.
• Clean patient rooms.
• Communicate and collaborate with your team if there are delays ensuring a high-quality patient experience.

Requirements

• Proven experience in front desk or receptionist roles within an office environment. Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
• Strong proficiency with multi-line phone systems and excellent phone etiquette
• Knowledge of customer service principles and practices.
• Bilingual abilities are highly preferred to assist diverse clients and visitors
• Demonstrated organizational skills with the ability to multitask effectively
• Computer literacy in Microsoft Office Suite, data entry.
• Prior clerical or administrative experience is essential for success in this role
• Excellent customer service skills with a friendly, professional demeanor
• Ability to manage time efficiently and prioritize tasks in a fast-paced setting

Join us as our Front Desk Receptionist and become an integral part of a vibrant team committed to delivering outstanding support. Your energy, organizational talent, and dedication will help create a welcoming environment that reflects our commitment to excellence!

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person