Machine Learning Scientist - NLP New

About Us

Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.

Why Join Us

At our core, we are shaping how AI transforms real-world challenges in the contact center space. You will join a team that thrives on experimentation, rapid learning, and applied research, where every project is a chance to design, test, and bring new ideas into production, publish in top conferences, and share insights with the community via technical blogs.

From developing agentic AI and LLM powered solutions to creating evaluation frameworks and deploying end to end pipelines, your work will have direct customer impact. We value curiosity, collaboration, and the courage to push boundaries, in areas of large language models, query understanding, intent classification, information retrieval, dialog systems, natural language generation, and resource constrained text systems.

If you are excited to turn breakthroughs in Mult-Agent systems, LLMs, NLP, and ML into practical outcomes, and to work side by side with product and engineering teams to make ideas real, this is where your research mindset, technical expertise, and creativity will thrive.

What you’ll be doing:

• Experiment and Iterate on ML Algorithms: Design and implement use-case–specific machine learning algorithms - spanning Agentic AI, LLMs, and traditional ML models - while optimizing models and pipelines, and deploying end-to-end solutions to address real business challenges.
• Evaluation Frameworks: Develop robust evaluation frameworks, incorporating diverse datasets, appropriate metrics, and human-judge alignment - to rigorously assess language model performance and ensure standards of accuracy, efficiency, and reliability.
• Paper and Blog Submissions: Draft comprehensive scientific reports detailing approaches and results for submission to top conferences (e.g., EMNLP, NAACL, ACL, Interspeech), while also authoring blog posts on company blog space to broaden impact and share insights with the wider community.
• Cross-Functional Collaboration, Transform Trends into Practical Outcomes: Partner with product and engineering teams to align on model requirements and integrate feedback, while applying hands-on experimentation to turn emerging trends into practical, high-impact solutions through both independent work and collaborative innovation.

What you’ll bring to the role:

• Experience: 3+ years of relevant experience in NLP/ML research or applied roles.
• Experimental Mindset and Applied Research: You thrive on exploration - designing, running, and iterating on experiments to generate insights and optimize outcomes. You embrace new approaches, fail fast, learn quickly from results, and push boundaries.
• LLM, SLM, NLP & ML Expertise: Strong foundation in Natural Language Processing and Machine Learning, with direct experience developing, fine-tuning, evaluating, optimizing and deploying Small/Large Language Models and other ML models like classifiers, embedding models.
• Bias to Action and Outcomes: You have deep expertise in a variety of research methods, but you don't hold those methods precious. You can flexibly apply necessary tools in an unconstrained way to drive impact for the business.
• Technical Proficiency: Advanced Python programming skills, with expertise in frameworks such as PyTorch, TensorFlow, and Hugging Face, along with frameworks of multi-agent systems and tool and function calling.
• Trend Awareness: Actively stay up to date with the latest breakthroughs in AgenticAI, Generative AI, models, methods, and tools, and apply them thoughtfully in your work.
• Collaborative Problem Solver: Comfortable working cross-functionally, sharing insights, and valuing diverse perspectives to drive collective problem-solving.
• Analytical & Critical Thinker: Strong ability to interpret model outputs, identify the categories of errors and LLM limitations, and implement solutions for improved performance.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.