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Mailroom Specialist
Position Title: Mailroom Specialist
Location: Box Elder, South Dakota
Full-Time | $35,400 year | Monday–Friday Schedule
Competitive Pay + Benefits
Join a Team That Makes a Difference
Looking for a dependable full-time role with a solid team and a positive work
environment?
At America’s Mailbox, we’re more than just a mailroom — we’re the #1 mail forwarding
company in South Dakota, serving full-time RVers, traveling professionals, military
families, and remote workers across the country.
As our company grows, we’re seeking a reliable, proactive, and service-minded
Mailroom Specialist to join our close-knit team.
What You’ll Be Doing
As a Mailroom Specialist, you’ll play a vital dual-role:
- Overseeing daily mailroom operations to ensure accuracy, efficiency, and
- Providing outstanding customer service via phone, email, and occasional in-person
updates
You’ll also assist in training staff, monitoring performance metrics, and
communicating updates directly with the HR and executive teams.
This is a hands-on, people-focused position ideal for someone who thrives on
organization, communication, and teamwork.
Key Responsibilities
- Pull, sort, package, and label mail according to daily pull sheets and shipping
- Verify names, PMB numbers, and destination details for accuracy
- Receive, sort, and distribute incoming mail/packages (USPS, UPS, FedEx)
- Assist with quality control checks and maintain a clean, efficient mailroom
- Train new team members and conduct regular performance evaluations
- Report staff performance updates to HR and the General Manager as part of the
- Answer and return customer phone calls and emails promptly and professionally
- Assist members with shipment tracking, mail forwarding, package arrival inquiries,
- Provide clear and courteous communication to customers, coworkers, and management
- Log customer interactions, service issues, and updates into the member account
- Troubleshoot and escalate issues as needed; follow up on open service requests
- Collaborate with scanning and service teams to ensure accurate information is
What We’re Looking For
- Experience in mailroom, warehouse, logistics, or shipping operations
- 1–3 years of leadership or supervisory experience preferred
- Strong written and verbal communication skills
- Confident with computer and software systems – and data entry
- Organized, detail-oriented, and dependable
- Able to lift up to 50 lbs and stay on your feet throughout the shift
- Positive attitude and commitment to high-quality customer care
Why Work with America’s Mailbox?
Full-Time Hourly Role — $35,360 year
Monday–Friday Schedule
Paid Training & Growth Opportunities
Team-Oriented, Professional Work Culture
Apply Today
Join a company that supports independent lifestyles, digital nomads, and full-time
RVers across the country.
At Americas Mailbox, your leadership, efficiency, and service mindset will help
keep our members connected — no matter where they are in the world.
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