The Host/Hostess is responsible for creating a welcoming dining experience by greeting guests, managing seating arrangements, and supporting efficient restaurant operations. This role helps ensure prompt, courteous service while maintaining a clean and organized front-of-house environment.
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Welcome guests in a friendly and professional manner and escort them to their tables.
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Manage dining reservations, waitlists, and seating arrangements to ensure smooth guest flow.
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Coordinate special requests, parties, and guest accommodations as needed.
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Provide menus and communicate restaurant information to guests.
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Maintain cleanliness and organization of dining room areas, host stands, serving stations, and tables.
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Monitor and replenish dining room supplies, including linens and service items.
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Assist with beverage preparation and help expedite food orders when necessary.
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Process guest payments accurately and efficiently.
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Work closely with servers, kitchen staff, and management to provide excellent customer service.
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Follow all company policies, safety procedures, and sanitation standards.