Maintenance Dispatcher

The Maintenance Dispatcher is the main point of contact for OPI’s tenants reporting potential issues such as repairs that require attention to our managed properties. Maintenance Dispatcher must possess excellent communication skills as well as being able to work in a high-paced environment. Additionally, the maintenance dispatcher is required to have exceptional computer literacy in order to manage the company’s service system.

FLSA: Non- Exempt

Duties and responsibilities:

• Responding to customer queries on the phone.
• Addresses tenant concerns in a timely manner, ensuring a positive customer experience.
• Enters and Processes work orders into the company’s work order database.
• Enters accurate work order notes into the company’s work order system to facilitate communication with maintenance personnel.
• Follows workflow processes as required by the company.
• Works as part of the maintenance team, collaborating with colleagues to resolve client issues and provide excellent customer service.
• Maintaining accurate records of client communications and resolutions in the company’s work order system.
• Communicating valuable tenant feedback to the department manager regarding customer comments and possible opportunities for customer service improvements.
• Scans required documentation into the company’s work order system.
• Adhoc duties as assigned.
• Schedules service appointments based on technician availability and tenant preferences.
• Update tenants on work orders progress, and/or delays.
• Maintain confidentiality of tenant and property information.
• Provide clear instructions or basic troubleshooting steps to tenants when appropriate.

Skills:

• Excellent communication and teamwork skills.
• Able to manager multiple projects simultaneously.
• Attention to detail and problem-solving abilities.
• Excellent communication and teamwork skills.
• Attention to detail and problem-solving abilities.
• Effective written and verbal communication skills.
• Proficiency with computer software.

Qualifications:

• Highschool Diploma or equivalency.
• 2 to 4 years of experience in high volume telephone customer service.
• Type 35 words per minute.
• 2 years of experience with Microsoft word processing.
• 1 year of experience working with Spanish speaking clients.
• Must speak Spanish.

Preferred Qualifications:

• Experience with Yardi Software.
• Experience working with maintenance personnel.
• Experience working in a property management or construction company.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee will be:

Performing office duties which include prolonged sitting at a desk, conducting phone calls.

OPI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPI makes hiring decisions based solely on qualifications, merit, and business needs at the time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Parental leave

Education:

• High school or equivalent (Required)

Experience:

• Telephone Customer Service: 2 years (Required)
• Yardi Software: 1 year (Preferred)
• working with Maintenance Personnel: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person