Maintenance Engineer – Post Sales & Handover (Real Estate)

Job Summary

The Maintenance Engineer – Post Sales & Handover is responsible for ensuring smooth transition of completed real estate units from project completion to customer occupancy. The role involves inspection, testing, rectification of snags/defects, coordination with contractors, and technical support during the defect liability period (DLP), ensuring customer satisfaction and asset quality.

Key Responsibilities

1. Post-Sales & Handover Activities

• Conduct pre-handover inspections of residential/commercial units and common areas.
• Identify, record, and close snag lists / punch points before handover.
• Coordinate with contractors, vendors, and internal teams for timely rectification.
• Ensure all MEP systems (Electrical, Plumbing, Fire Fighting, ELV) are fully functional.
• Support customer unit inspections and address technical queries during handover.

2. Defect Liability Period (DLP) Management

• Monitor and manage defects reported during the DLP.
• Log complaints, assign tasks, and track closure within agreed timelines.
• Verify quality of rectification works and ensure compliance with specifications.
• Liaise with contractors to enforce DLP obligations.

3. Maintenance & Technical Support

• Carry out preventive and corrective maintenance activities post-handover.
• Attend to post-handover breakdowns and emergency maintenance issues.
• Ensure safe operation of building services and equipment.
• Recommend improvements for long-term asset performance.

4. Documentation & Compliance

• Maintain handover checklists, inspection reports, and maintenance logs.
• Verify as-built drawings, warranties, manuals, and O&M documents.
• Ensure compliance with statutory approvals and local authority requirements.
• Support audits and technical handover to facilities management teams.

5. Customer Interaction

• Coordinate directly with customers during handover and post-handover stages.
• Address technical complaints professionally to ensure high customer satisfaction.
• Provide guidance on proper usage and maintenance of installed systems.

Qualifications

• Diploma or bachelor’s degree in civil engineering/ mechanical / electrical.
• Certification in Facilities Management (preferred)

Experience

• 3–7 years of experience in real estate, property management.
• Strong exposure to post-sales, handover, and DLP management
• Experience with residential, commercial, or mixed-use projects

Skills & Competencies

• Strong knowledge of MEP systems
• Snag management and defect rectification expertise
• Contractor and vendor coordination
• Customer handling and communication skills
• Knowledge of safety standards and statutory regulations
• Proficiency in MS Office

Expectations from the position: -

Key Performance Indicators (KPIs)

• Timely closure of snags and DLP issues
• Customer satisfaction scores
• Compliance with handover timelines is met.
• Reduction in repeat maintenance complaints
• Quality of documentation and reporting

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person