Maintenance & Facilities Manager

Manager, Maintenance & Facilities

About the Role

We are seeking a Manager of Maintenance & Facilities to oversee the upkeep, reliability, and service quality of our facilities across Dash In, Splash In, and SMO. This role is central to ensuring our stores and equipment are safe, operational, and provide the best possible experience for both customers and team members.

You will lead a small team while managing vendor and contractor relationships, maintenance contracts, and service agreements. Your leadership will directly impact customer satisfaction, operational efficiency, and overall business growth.

How You’ll Make an Impact

• Lead and motivate a facilities team while aligning day-to-day operations with company strategy and goals.
• Manage service levels and ensure facilities issues are addressed quickly and effectively.
• Collaborate with IT and Compliance to maintain essential operating systems.
• Negotiate, administer, and oversee service contracts (HVAC, refrigeration, petroleum equipment, landscaping, waste services, etc.).
• Use CMMS software to track maintenance and measure performance against KPIs.
• Oversee budgets, analyze expenditures, and identify cost-saving opportunities.
• Supervise purchasing and replacement of equipment to keep facilities and store systems operating smoothly.
• Build strong partnerships with vendors, operators, and internal teams to deliver exceptional service and minimize downtime.

What We’re Looking For

• Education: Bachelor’s degree in Construction, Facilities Management, Engineering, or related field (or equivalent experience).
• Experience: 10+ years in facilities maintenance, ideally in a multi-unit environment with third-party service providers.
• Hands-on leader with experience managing a small team while planning resources and overseeing complex projects.
• Industry knowledge in convenience, fuel, or similar multi-site retail operations.
• Proficiency in building systems management, CMMS tools, and Microsoft Office.
• Strong problem-solving, adaptability, and decision-making skills in fast-paced environments.

Bonus Points If You Have:

• Experience navigating complex facilities environments with frequent change.
• A track record of influencing stakeholders and driving continuous improvement.

Work Schedule & Travel

• Core hours: Monday – Friday, 8:00 AM – 4:30 PM EST
• Hybrid schedule: In-office Tues–Thurs at La Plata HQ, with Mon/Fri remote.
• Occasional after-hours calls/emails to support 24-hour operations.
• Travel: About 1 day/week within our retail market using a personal vehicle (mileage reimbursement provided).
• Occasional overnight travel for training, conferences, or meetings (covered by the company).

ADA Compliance

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.

We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. Reasonable accommodations can be discussed during the hiring process.

Why You Should Join Wills Group

As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate.

Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission—it's our way of life! We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group!

Benefits and Perks

Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™, the Wills Group fosters an environment that supports your overall development. Look forward to joining a company that celebrates your wins and provides industry-leading total rewards packages, including:

• Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
• Physical Well-being: Comprehensive health, vision, and dental plans for employees, families, and even pets.
• Paid Time Off: Vacation, sick, personal, community engagement, and parental leave.
• Work/Life Balance: Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.
• Exclusive Discounts: Theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
• Education and Development: 100% tuition reimbursement, robust development programs, and certificate program support (up to 100% employer-paid).
• Competitive Salary: Competitive pay matched to the DC Metro area.

Equal Opportunity Employer

Wills Group does not accept unsolicited resumes from recruiters or agencies. All employment decisions are made based on qualifications, merit, and business need. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law.

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