Maintenance Operations Engineer / Supervisor (MEP)

Job Summary

We are seeking a proactive and experienced Operations Supervisor / Operations Engineerto lead field operations for our home maintenance division at Edge Integrated Technical Services in Dubai.

This role is responsible for managing technicians, ensuring service quality, handling customer escalations, and optimizing daily operations. The ideal candidate will have strong technical knowledge in MEP services (AC, electrical, plumbing) and experience supervising field teams in a fast-paced maintenance environment.

You will act as the bridge between management, dispatch, technicians, and customers—ensuring smooth execution of all service jobs.

Key Responsibilities

• Supervise and manage the daily operations of technicians and the dispatch team
• Ensure jobs are completed on time, with high quality and minimal callbacks
• Support troubleshooting for complex technical issues (AC, electrical, plumbing)
• Handle customer complaints and escalations professionally
• Monitor technician productivity, attendance, and performance
• Train and guide technicians to improve efficiency and service quality
• Ensure compliance with safety standards and company procedures
• Coordinate with CRM/dispatch team for job scheduling and updates

Requirements

• 3–6 years UAE experience in maintenance/facilities management
• Strong MEP knowledge (AC + electrical + plumbing basics)
• Experience managing technicians or field teams
• Ability to handle customer-facing situations and escalations
• Good leadership and decision-making skills
• UAE driving license (preferred or required)
• Diploma or Degree in Mechanical/Electrical Engineering (preferred)

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person