Maintenance Operations Manager - SNSHN Property Management

About SNSHN

SNSHN is not a property management company that uses technology. It is the inverse: an investment-and-operations company that is actively rebuilding what property management looks like, from the inside out.

We were started by entrepreneurs who became real estate investors, who couldn't find a management company that met their standards, and who jumped into doing it themselves. We charge a flat fee with zero hidden charges. Our incentives only pay us when our owners win. We build our own software, design our own workflows, and develop assets and systems most property management companies wouldn't build in a thousand years — not because they couldn't, but because they won't.

This is not a company where you show up, follow a script, and go home. The script is still being written, and we need people who want to hold the pen and GET WRITING.

About the role

You are responsible for the maintenance ground-game. Today, the function is reactive — work orders pile up, scheduling slips, vendor bills come back without context, and owners hear about big jobs after the fact. Your job is to make that the past, not the present.

In your first 90 days, you fix the daily flow:

• Triage every incoming work order. Add a labor estimate so tenants know what to expect.
• Schedule and dispatch — daily field routing for our techs, and overflow to vetted third-party vendors when capacity tips.
• Supervise our Inventory Tech to keep parts pre-staged so techs stay in the field, not at Home Depot.
• Review every completed job — notes, photos, the bill. Was it priced fairly? Was the work above market quality? Was it a high-value use of time?
• Close the loop with owners — bills, context, issues. No surprises.

After the first 90 days, you start building the system that makes most of the above run on rails. We don't want anyone here grinding through every single day without building systems to solve the priority systemic problem of the week.

What success looks like

• Zero owner emails saying "what the heck, I expected notice for this huge job you guys did without asking."
• Zero owner emails saying "this seems really expensive, what gives?"
• Owner emails that read "wow great job guys! I'm really happy with the work you have done here."

Day-to-day, the proof: at any moment, you know the status of any urgent work order or escalated issue off the top of your head. You aren't checking — you're already pushing it.

What you'll be doing

• Daily field routing & dispatch. Manage assignments for our field techs, including urgent emergencies.
• Triage. Verify every work order before assignment.
• Tenant comms. Direct line for maintenance-related tenant inquiries.
• Resource optimization. Route routine maintenance to general technicians; protect our Lead Techs' time.
• Vendor buffer management. Monitor capacity, dispatch vetted third-party contractors when overflow hits. (And help us update the vendor bench — it needs work.)
• Parts kitting workflow. Supervise our Inventory Tech to keep materials pre-staged.
• Receipts & billing. Collect and route receipts so charges are accurately attached to work orders for billing, inventory, or chargebacks.
• Scheduling. Block and schedule work orders for each technician. Reschedule when reality demands it.

What we're looking for

• Trades fluency. You know enough about plumbing, HVAC, drywall, roofing, electrical, and the rest to call out bullshit. You've held the wrenches or run the crews. You can price a $400 plumbing call within 15% off the cuff.
• Builder instinct. You've built or operated something — a side business, a crew, a process, a tool, a Google Sheet that turned into a workflow. You don't wait for someone to write the SOP. You write it.
• Grit. Lots of it. And a strong brain. You won't fit if you're low-energy, or if your career has been a long series of well-defined corporate positions where the only thing tested was your sense of boredom.
• Stay late tonight AND systematize tomorrow so you don't have to stay late doing that thing again.

Honest things other postings would hide

• Milwaukee is not a startup hub. We are one. You are not going to have friends and family nearby who understand why you care about your job this much.
• We're rebuilding the function, which means systems are partial, the vendor list is dated, and parts of the workflow are still vibes-based. You're going to find things that are broken. That's the work.
• This is not a role for someone who wants to coast. Instead of being in prison watching the clock for 40 hours a week, you're going to be saying "wow, it's 6pm already?!"

What we're not interested in

• Polished résumés in a "cog" position where the only thing really tested was your sense of boredom.
• "Managers" who envision describing and magic happening.
• Anyone whose answer to "what's a failed idea you had" is "I don't really fail."

To apply

Send us the following — short is fine, vivid is better:

• Your résumé.
• A few sentences on the last thing you fixed, built, or systematized that nobody asked you to. What was it, why'd you do it, what changed because of it?
• A sentence on why SNSHN, not somewhere else. No flattery; we're trying to figure out if you actually read this.

Apply via Indeed. We respond to every applicant who answers question #2 with something specific.

Pay: $77,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person