Maintenance Supervisor - Multi-Family

SNS Management is the fifth-largest apartment owner in Greater Cincinnati, with a portfolio of approximately 2,000 apartment homes. While we operate at scale, we remain deeply committed to delivering an exceptional resident experience rooted in stability, respect, convenience, and belonging.

Our mission is to create more than housing; we provide the true feeling of home. That means fostering positive living experiences, meaningful community connections, and an environment where residents feel valued every day.

SNS Management is seeking a Maintenance Supervisor to lead day-to-day maintenance operations across a portfolio of apartment communities. This role is responsible for supervising maintenance technicians, ensuring work orders are completed efficiently and to company standards, and maintaining the safety, functionality, and overall quality of our properties. The Maintenance Supervisor plays a key role in coaching technicians, managing workflow, and ensuring residents receive timely and professional service.

What You’ll Be Doing

• Lead and coach a team of maintenance technicians across multiple apartment communities
• Review, assign, and monitor work orders to ensure repairs are completed accurately and efficiently
• Troubleshoot and assist with repairs involving plumbing, electrical, HVAC, carpentry, drywall, flooring, and other maintenance systems
• Ensure work orders are properly documented with notes, photos, and accurate completion details
• Maintain property safety, functionality, and curb appeal through proactive maintenance oversight
• Conduct routine inspections and preventative maintenance reviews
• Support scheduling, on-call coverage, and technician workload management
• Partner with property management to prioritize repairs and maintain strong resident service standards
• Assist with troubleshooting complex maintenance issues and coaching technicians on technical skills
• Monitor inventory, materials usage, and maintenance shop organization

What Success Looks Like

• Maintenance technicians are confident, productive, and capable of handling most service requests independently
• Resident work orders are completed quickly and professionally with minimal backlog
• Work orders are documented clearly with proper notes, photos, and repair details
• The maintenance team consistently meets performance metrics for work order completion and service quality
• Residents experience timely repairs and positive interactions with the maintenance team
• Manage maintenance materials and supply purchases responsibly, ensuring all expenses follow company purchasing guidelines and remain within approved maintenance budgets

This Role Is a Strong Fit If You

• Enjoy leading and developing maintenance technicians while still being hands-on when needed
• Take pride in maintaining safe, well-functioning apartment communities
• Have strong troubleshooting skills across multiple trades
• Are organized, detail-oriented, and comfortable using technology to manage work orders and communication
• Value accountability, teamwork, and delivering excellent service to residents
• Are adaptable and open to improving processes and learning new tools or systems

Required Qualifications

• 3–5 years of leadership experience in multifamily maintenance
• Previous experience working in apartment or multifamily property maintenance
• Strong knowledge of residential maintenance trades including plumbing, electrical, drywall, carpentry, and HVAC troubleshooting
• Ability to diagnose and repair a wide range of maintenance issues across apartment communities
• Comfort using mobile devices and software systems to manage work orders and communication
• Valid driver’s license with a clean driving record and ability to operate company vehicles
• Strong communication and leadership skills
• Ability to prioritize multiple service requests and support technicians effectively

Preferred Qualifications

• Experience using property management or maintenance management software such as AppFolio
• Experience using workforce management or timekeeping platforms such as Paycor
• Industry certifications such as EPA Certification, HVAC License, OSHA Certification, CPO, or Certified Apartment Maintenance Technician (CAMT)
• Experience managing maintenance operations across multiple apartment communities or portfolios
• Previous experience training or mentoring maintenance technicians

Tools, Equipment & Company Vehicle

SNS Maintenance Supervisors are equipped with the resources they need to succeed in the field. Supervisors are provided with an SNS company van that functions as a fully stocked mobile shop, allowing them to efficiently support their teams and respond to maintenance needs across the portfolio.

Each vehicle is equipped with the tools and equipment necessary to perform maintenance work, eliminating the need for employees to purchase or supply their own tools.

Maintenance Supervisors are also provided with SNS company apparel and uniforms, which are required during working hours to ensure professionalism, safety, and clear identification when working in resident homes and communities.

Supervisors are issued a company credit card for approved maintenance materials, supplies, equipment purchases, and team appreciation initiatives, allowing them to quickly obtain the resources needed to support their team and maintain property operations. All purchases must follow company purchasing guidelines and budget controls, ensuring responsible spending and proper documentation of materials and expenses.

Work Environment, Travel & Physical Requirements

• Onsite role supporting multiple apartment communities within the Cincinnati area
• Local travel between properties during business hours required
• Ability to sit or stand for extended periods
• Use computer and mobile devices throughout the workday
• Ability to lift or move materials and equipment up to approximately 75 pounds
• Participation in an on-call rotation to support emergency maintenance needs

Compensation & Benefits

• Company-provided SNS maintenance vehicle equipped with tools and equipment
• Company credit card for approved materials, supplies, equipment purchases, and team-related expenses, with clear purchasing guidelines and budget controls
• Monthly gas card
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Health, dental, and vision insurance
• 401(k) with company match
• Company-paid short-term disability
• Employee rental discounts and referral incentives
• Paid training and onboarding
• Dream Vacation Benefit after 5 years of service
• Long-term growth opportunities within a stable, expanding organization

Schedule

• Full-time, Monday–Friday
• Standard business hours
• Participation in an on-call rotation for emergency maintenance support at least one week per month

Equal Opportunity Employer

SNS Management is an Equal Opportunity Employer. Employment decisions are made without regard to any protected characteristic under applicable federal, state, or local law. Applicants may be required to complete a background check in accordance with applicab

Pay: $32.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• Are you willing to consent to a background check if offered the position? (Yes/No)

• Do you have experience using property management software such as AppFolio or similar systems?
• Do you currently hold any relevant certifications or licenses required for this role?

Experience:

• Multifamily Maintenance: 3 years (Required)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Cincinnati, OH 45215 (Required)

Work Location: In person