Maintenance Technician

Role responsibilities include but are not limited to:

Leasing and Administration: assist new residents with selecting their home.

• Conduct tours of community and apartment(s) and apply product knowledge to future renter’s needs by communicating features and benefits
• Immediately record all telephone and in-person visits in Entrata
• Complete timely follow-ups as shown on Entrata Leasing Dashboard
• Inspect available “made ready” units, communicating any related service needs to the Community Manager and maintenance team
• Assist prospective renters in online application process
• Assist in monitoring upcoming lease expirations, aiding in distribution of renewal offer letters as needed
• Distribute all company and community-issued notices
• Participate in outreach and marketing activities on a regular basis to obtain prospective residents
• Manage rentable items, ensuring that monthly charges are scheduled according to lease

Customer Service: anticipate needs and be ready to help.

• Smile and stand to greet visitors, offering beverages/snacks to enhance visitor experience
• Welcome residents (and pets) by name and engage residents in conversations that demonstrate genuine hospitality
• Have a positive and upbeat demeanor in person and on the phone
• Take initiative to solve problems and provide timely assistance to residents and prospects with empathy, care, and professionalism
• Conduct daily follow-up calls for closed service requests
• Ensure Leasing Office & Resident Clubhouse / Coffee bar remain stocked with refreshments, ordering office and coffee supplies when needed
• Check and respond to emails hourly, forwarding any messages and/or requests to appropriate team members
• Manage and maintain resident portal, staff directory, office assets, and service request updates
• Assist residents with making amenity reservations and maintain calendar accordingly
• Ensure that entrance into community is only by authorized individuals; respond to resident requests and inquiries regarding this policy with the company’s customer service standards
• Actively participate in maintaining building cleanliness and office organization
• Remain in accordance with Federal Fair Housing and Landlord Tenant Laws
• Provide residents with timely communication regarding maintenance or potential service interruptions.
• Demonstrate knowledge of the area, and cheerfully make dinner reservations or call a cab for residents who request it
• Serve as the initial point of contact for resident needs

Office Management: organize and monitor office efficiencies.

• Assist in the following areas, as assigned on site:
• maintain inventory of office supplies; placing orders on a weekly basis
• update and ensure all residential information is recorded accurately via Entrata and LuxerOne
• ensure Petty Cash procedures are followed per company policy
• regularly contact service providers to acquire better rates for services (newspapers, cable, etc.).
• complete routine shopping for hospitality items when approved
• Ensure front desk systems are followed, including Resident Check-In, Resident Registration (Entrata Resident Portal), payment handling, asset check-in/check-out, etc.
• Process POs for supplies ordered, following up with vendors on missing items as needed
• Complete daily inspections using cleaning checklists to ensure cleanliness of residential common areas and front desk
• Facilitate contractor check-ins and check-outs, and cultivate relationships with the company’s preferred vendors
• Maintain log books for visitors, contractors, elevators, incident reports, and daily activities
• Take initiative to put operational systems into place so that small details never slip through the cracks

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment: focused customer service
• Excellent verbal and written communication skills
• Proficient knowledge of computer applications including Microsoft Office Suite and others as needed
• Proficiency with various forms of social media, targeted to core resident audience
• Highly organized for the purpose of supporting a team of Maintenance and Community Managers: strong team player
• Event Planning experience is a strong asset

Position Requirements

• Exceptional customer service skills and telephone etiquette
• Demonstrate strong sense of integrity
• Exceptional verbal and written communication skills
• Experience with marketing and/or variety of social media outlets

Physical Demands & Environment

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• Property management: 3 years (Required)

Ability to Commute:

• Arlington, VA 22204 (Required)

Ability to Relocate:

• Arlington, VA 22204: Relocate before starting work (Preferred)

Work Location: In person