Maitre D

Craig’s is a modern American restaurant rooted in old-school hospitality, iconic status, and West Hollywood charm. Known for its elevated comfort food, A-list clientele, and impeccable service, Craig’s has earned a devoted following and significant press acclaim. Craig’s Nashville marks the brand’s first expansion, bringing our celebrated experience to Music City with precision, warmth, and integrity.

Position Summary

Maître d’ is responsible for developing positive guest relations, ensuring that guests receive superior service during their arrival and departure from the restaurant, and managing the reservation system.

The maître d’ is responsible for management of the reservation system during their scheduled shift. This includes facilitating existing reservations, optimizing the book to maximize available tables for online booking and accommodating walk-in guests; all in accordance with the predefined parameters and standards of service. This also includes optimizing the system to maximize the capacity and efficiency of the restaurant based on the shift’s specific circumstances, such as expected volume, staffing, and capacity of the restaurant. In addition, the maître d’ is responsible for maintaining individual guests’ profiles including seating preferences, dietary needs, and other needs as well as level of access to the restaurant, and general upkeep of the guest’s database.

The maître d’ is responsible for developing a rapport with guests to enhance their dining experience as well as anticipate their needs. This includes utilizing the guest’s database within the reservation system and ensuring this information is communicated to management and other staff.

During service, the maître d’ works in partnership with management to facilitate the flow of service. This includes communication around table statuses, needs of the maître d’ station, and notification or circumstances relative to the guests experience or flow of service. This also includes keeping table statuses current as well as receiving information from the management or hospitality team regarding guest or tables updates. They should also alert management to any anticipated guests service issues that could arise from circumstances surrounding management of the reservation system.

Generally, as the closing supervisor, the maître d’ is responsible for completion of end of night financial duties such as completing any remaining paperwork or closing duties, securing cash, ensuring the restaurant is shut down properly, and security of the facility. In the absence of management, the maître d’ serves as the key leadership of the restaurant. This includes supervision of employees and assistance with general operations of the restaurant.

Qualifications & Experience

· Previous experience as a maître d’ or front desk team member in upscale or high-volume restaurants preferred.

· Familiarity with OpenTable or similar reservation systems strongly preferred.

· Excellent communication skills and calm decision-making under pressure.

· Polished, professional demeanor with genuine warmth and confidence.

· Ability to work evenings, weekends, and holidays.

Work Environment & Physical Requirements

· Must be able to stand and walk for extended periods of time.

· Able to lift 50 lbs.

· Comfortable working in high-energy, high-volume environments.

· Frequent guest interaction and multitasking under pressure.

· Collaborative role that bridges guest experience and service execution.

Craig’s Standards

· We greet every guest with sincere warmth and attentive presence.

· We manage the dining room with intention, teamwork, and calm authority.

· We handle pressure with grace and always communicate clearly.

· We protect the guest experience from the moment they arrive to the moment they depart.

· We embody hospitality — steady, poised, and always thoughtful.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person