Full Job Description
The Bovanti Beauty Star is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.
Position Responsibilities
- Self-starter, able to work independently and as part of a team and must have good time management skills
- Excellent communication skills to be performed daily
- Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection
- Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
- Sample products as applicable to drive loyalty and repeat business
- Ability to serve multiple customers at peak times, without compromising their experience
- Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
- Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
- Own and achieve individual sales goals and contribute to team sales goals
- Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs
Qualifications
- High School or High School Equivalency
- 0-1 years retail experience; Cosmetic experience preferred
- Excellent customer service, communication, organizational skills and time management skills
- Ability to assess customer needs and make recommendations
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Store discount
Education:
- High school or equivalent (Preferred)
Experience:
- Makeup Artists: 1 year (Preferred)
- Customer service: 1 year (Preferred)
License/Certification:
- Cosmetology License (Preferred)
- Esthetician License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Bowie, MD 20716: Relocate before starting work (Required)
Work Location: In person