Job Summary:
The SPA & Men’s Salon Host is responsible for delivering a premium guest experience by welcoming clients and ensuring the smooth operation of both the spa and men’s hair salon. This role requires excellent customer service skills, attention to detail, and a strong understanding of grooming and wellness services tailored to male clientele.
Key Responsibilities:
- Greet and welcome clients in a professional, friendly, and discreet manner
- Manage bookings and appointments for both spa treatments and men’s grooming services (haircuts, shaving, beard care, etc.)
- Provide detailed information about services, packages, and products offered
- Escort clients to treatment or salon areas and ensure their comfort
- Coordinate with barbers, stylists, and therapists to ensure timely service delivery
- Maintain cleanliness and organization of the reception, waiting area, and salon/spa spaces
- Serve refreshments and ensure a relaxing, high-end atmosphere
- Handle check-in/check-out procedures, billing, and payments
- Promote additional services and products to enhance the client experience
- Address client inquiries, feedback, or complaints professionally
Required Skills & Qualifications:
- Previous experience in hospitality, spa, or salon environment preferred
- Strong communication and interpersonal skills
- Professional appearance and grooming standards
- Ability to multitask and manage time efficiently
- Basic computer skills (reservation systems, MS Office)
- Sales and customer service skills
Job Types: Full-time, Permanent
Work Location: In person