Mall Director

Required Qualifications

Education: A Bachelor's degree is typically required. Preferred fields include Business Administration, Real Estate, or a related discipline. A Master's degree can be a significant advantage.

Experience: This is a senior role, and a candidate should have at least 5–8 years of experience in commercial property or retail management. Experience in a mall in Qatar for no less than 5 years is required.

Experience should include:

• Management: Prior experience leading and mentoring a team, specifically in a retail or mall environment.• Operations: A history of successfully managing mall operations, including security, maintenance, and facility management.• Tenant Relations: Experience in building and maintaining relationships with a variety of tenants, from small local businesses to large anchor tenants and international brands.• Financial Management: In-depth knowledge of managing budgets and financial performance for a large commercial property.

Skills: The ideal candidate will possess a combination of hard and soft skills, including:

• Exceptional Leadership Skills: The ability to lead and motivate a diverse team of staff and manage tenant relationships. • Financial Acumen: A solid understanding of financial concepts, including budget management and operational cost control. • Strategic Thinking: The capacity to develop a long-term operational strategy that aligns with the mall's vision and business goals. • Problem-Solving: The ability to anticipate and resolve issues that may arise in daily operations or with existing tenants. • Communication: Excellent written and verbal communication skills for preparing reports, presenting to stakeholders, and engaging with tenants and customers.

Key Roles and Responsibilities

The Mall Manager is responsible for the overall operational and commercial success of the mall. Their duties are a critical part of the mall's overall success and profitability. Key roles include:

Strategic Planning and Execution:

• Developing and implementing the mall's overall operational strategy, including facility management, security, and customer service standards.• Conducting market research to identify new trends, potential challenges, and competitive threats. • Preparing and managing the mall's operational budget, including forecasting expenses and revenue.

Operations and Tenant Relations:

• Leading the management of all mall operations to ensure a safe, clean, and welcoming environment for shoppers and tenants.• Building and maintaining strong, long-term relationships with existing tenants to ensure satisfaction and high retention rates. • Acting as a liaison between tenants and other mall departments, such as leasing and marketing, to ensure smooth operations.

Team Leadership and Management:

• Hiring, training, and mentoring a team of mall staff, including operations, security, and administrative personnel. • Setting performance goals, monitoring team activities, and providing coaching to optimize effectiveness. • Fostering a collaborative and results-oriented culture within the mall management team.

Reporting and Financial Analysis:

• Preparing regular reports for senior management on operational performance, key metrics, and financial results. • Analyzing operational data and financial metrics to inform decision-making and identify opportunities for improvement.

Job Type: Full-time