Managed IT Services Technician

Job Description

The MSP Technician plays a critical role in providing technical support and maintaining the IT infrastructure for our diverse clientele. This role involves analyzing, diagnosing, and resolving hardware, software, and network-related issues across various client environments. Additionally, the MSP Technician will be responsible for proactive maintenance, system upgrades, and ensuring the reliability and security of client systems

Key Duties and Responsibilities

• Provide timely and effective technical support to clients via phone, email, or onsite visits, addressing issues related to servers, workstations, networking equipment, and software applications
• Perform proactive monitoring and maintenance tasks to ensure the stability and performance of client systems, including patch management, antivirus updates, and system backups.
• Collaborate with clients to understand their IT needs and recommend appropriate solutions to improve efficiency, security, and scalability.
• Configure, install, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure optimal network performance and security
• Manage client accounts and permissions, including user provisioning, access control, and password management, in accordance with security best practices.
• Document all technical procedures, configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing among team members.
• Stay updated on emerging technologies, industry trends, and best practices in IT management to continuously enhance service delivery and client satisfaction

Additional Requirements and Desired Skills

• Experience with Remote Monitoring and Management (RMM) tools: Proficiency in using RMM platforms to remotely monitor, manage, and automate IT tasks across multiple client environments
• Certifications: Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred. Additional certifications related to networking (e.g., CCNA) or cybersecurity (e.g., CompTIA Security+) are a plus
• Project Management Skills: Ability to plan, coordinate, and execute IT projects, such as network upgrades, migrations, and system deployments, with minimal supervision
• Customer Relationship Management: Strong interpersonal skills and the ability to build rapport with clients, understand their business objectives, and align IT solutions to meet their needs
• Adaptability and Flexibility: Willingness to work in a dynamic, fast-paced environment and adapt to changing priorities and client requirements
• Team Collaboration: Ability to work effectively within a team environment, share knowledge, and collaborate with colleagues to resolve complex technical issues

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2 years of experience in providing technical support and IT services, preferably in an MSP or similar environment.

License or Certification:

• Valid driver's license and reliable transportation required for onsite visits.
• Relevant industry certifications are a plus.

Physical Requirements:

• Ability to lift and move IT equipment weighing up to 50 lbs. Tolerance for working in confined spaces and climbing ladders when necessary

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person