Managed Services Specialist – Digital in the USA or Canada

Digital Managed Services Specialists are early-career technology professionals who support Salesforce Marketing Cloud and/or Pardot engagements for nonprofit, higher education, or public sector organizations. In this role, you will work closely with experienced consultants to assist with client support, platform configuration, and day-to-day service delivery while building your technical and consulting skills.

Consultant Specialists are eager to learn with an interest in marketing technology, Salesforce products, and client service. You will help resolve support requests, perform routine maintenance, and proactively assist clients in adopting and using their tools more effectively. This role offers hands-on experience, structured learning, and mentorship in a collaborative, client-focused environment.

Because much of the work is client-facing, strong communication skills, curiosity, and a genuine interest in helping people are essential. The ability to collaborate with teammates, follow established processes, and manage multiple tasks is important for success.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Qualifications and Education Requirements

• Bachelor’s degree in a related field or equivalent education/experience
• Interest in Salesforce Marketing Cloud and/or Pardot
• Salesforce certifications (Marketing Cloud Administrator and/or Consultant) preferred or willingness to obtain within a defined timeframe
• Familiarity with nonprofit organizations and/or educational institutions is a plus
• 1–2 years of experience in a marketing technology, CRM, or support role preferred
• Strong written and verbal communication skills
• Curiosity, initiative, and a desire to continuously learn and improve
• Comfort working in a fully virtual environment

Key Skills

• Basic project and task management skills
• Strong organizational and time-management skills
• Client service mindset
• Ability to learn Marketing Cloud configuration and best practices
• Basic understanding of HTML/CSS, SQL, or AMPscript/JavaScript is a plus
• Interest in the Salesforce product ecosystem
• Familiarity with NPSP and/or EDA is helpful but not required

Main Responsibilities

• Respond to and help resolve client service requests with guidance from senior consultants
• Assist with routine maintenance and configuration tasks for Salesforce Marketing Cloud and/or Pardot
• Build and deploy HTML emails within Salesforce Marketing Cloud and/or Pardot
• Learn and apply platform best practices to support client goals
• Escalate complex issues appropriately and assist with issue tracking and documentation
• Support the team in meeting established Service Level Agreements (SLAs)
• Build technical knowledge and consulting skills through hands-on work, training, and mentorship

Working Successfully at CFG

Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.

• Travel Requirements
• • All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
• Work Environment
• • Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
• Client Time Zone Alignment
• • As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.

Disclaimers

• Equal Opportunity Commitment

  • At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.

  • Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.

  • Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients.

  • We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.

• Use of AI in Interviewing
  • At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
  • Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
  • We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.