Manager

1. Daily Business Operations

• Oversee the full day-to-day functioning of the retail store, workshop, and online operations.
• Ensure customer enquiries, orders, installations, and service requests are managed efficiently.
• Monitor inventory levels, stock ordering, supplier follow-ups, and incoming shipments.
• Maintain showroom presentation, product displays, and merchandising standards.
• Oversee opening/closing procedures, workflow scheduling, and operational readiness.

2. Staff Management & Recruitment

• Manage daily rosters, staff productivity, performance, and training.
• Use local knowledge to source suitable employees for sales, warehouse, and workshop roles.
• Build strong relationships with recruitment agencies to fill vacancies efficiently.
• Coordinate interviews, onboarding, and ongoing staff development.
• Provide leadership, coaching, and conflict resolution to maintain a positive workplace.

3. Contractor & Trades Coordination

• Maintain strong relationships with contractors, installers, trades, and external service providers.
• Source and assess new contractors when required for fit-outs, repairs, or technical installations.
• Negotiate pricing, schedule work, and ensure contractors meet required quality and compliance standards.
• Oversee contractor performance and maintain a trusted contractor network.

4. Sales Support & Customer Experience

• Oversee customer service standards, ensuring quick response to enquiries and complaints.
• Support the sales team with product knowledge, upselling, and tailored customer solutions.
• Ensure consistent follow-ups on leads, quotes, and outstanding jobs.
• Maintain strong relationships with key clients, fleet customers, and wholesale partners.

5. Marketing & Advertising

• Plan and coordinate marketing campaigns, social media activity, and product promotions.
• Manage online listings, pricing updates, and product content across digital platforms.
• Track advertisement performance and adjust strategies to improve reach and revenue.
• Support branding consistency across signage, digital assets, and in-store displays.

6. Financial & Administrative Oversight

• Monitor daily sales, job margins, and operational expenses.
• Approve supplier invoices, contractor payments, and reconcile daily takings.
• Assist management with reporting, budgeting, and business planning.
• Ensure compliance with workplace safety, industry standards, and company policies.

7. Automotive Knowledge & Technical Understanding

• Possess strong understanding of vehicle makes/models, accessories, and aftermarket solutions.
• Guide staff and customers on fitment compatibility and product recommendations.
• Work with technicians to ensure correct installation processes and job quality.
• Stay updated on new products and industry trends.

Job Type: Full-time