Manager

Job Description

Position: Branch Manager
Departments: Cleaning & Pest Control Operations
Location: Ajman / Sharjah / Dubai
Reports To: CEO – Aaban Services

Role Purpose

The Branch Manager is responsible for leading and managing day-to-day operations of Aaban Services across the assigned branches. The role ensures smooth service delivery, customer satisfaction, team performance, revenue growth, and compliance with company standards.

Key Responsibilities1. Operations Management

• Supervise daily cleaning and pest-control operations across all assigned areas.
• Ensure all jobs are assigned, executed, and closed on time.
• Monitor technicians, drivers, and supervisors for quality and productivity.
• Maintain equipment, vehicles, and chemicals stocks.
• Implement SOPs for service delivery and safety compliance.

2. Team Leadership

• Manage a team of technicians, drivers, customer service staff, and supervisors.
• Provide training, performance evaluation, and discipline where required.
• Ensure all employees follow company standards, uniforms, and behavior policies.

3. Customer Relations

• Address customer complaints and ensure quick resolution.
• Conduct site visits, inspections, and follow-ups with clients.
• Maintain strong customer relationships to increase retention and referrals.

4. Sales & Revenue Growth

• Support sales team in generating new leads.
• Upsell additional services like AMC, water tank cleaning, and deep cleaning.
• Ensure monthly targets for each branch are achieved.
• Prepare proposals/quotations when needed.

5. Administration & Reporting

• Maintain daily operations reports, job sheets, and contract files.
• Track branch expenses, fuel usage, overtime, and stock consumption.
• Submit weekly and monthly performance reports to the CEO.
• Coordinate with Accounts for invoicing and payments follow-up.

6. Compliance & Quality Control

• Ensure all services meet Dubai Municipality & Sharjah municipality standards.
• Control chemicals, materials, and ensure proper storage.
• Conduct random job inspections to maintain service quality.

Qualifications Required

• Minimum 3+ years experience in cleaning / pest control industry (mandatory).
• Strong leadership & team management skills.
• Good communication skills in English; Arabic is a plus.
• Valid UAE driving license preferred.
• Good knowledge of UAE locations (Ajman, Sharjah, Dubai).
• Ability to work under pressure and manage large operations teams.

Key Competencies

• Strong operational management
• Decision-making & problem-solving
• Customer-first approach
• Time management & planning
• Team motivation & leadership
• Reporting & documentation skills

Salary & Benefits (optional section)

• Competitive salary based on experience
• Company visa
• Accommodation & transportation (if applicable)
• Monthly performance incentives

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month