Manager, Accounts Receivable, Cash Application

JOB PURPOSE: The Accounts Receivable Manager will manage and oversee the Cash Applications portion of the Accounts Receivable department, ensuring accurate and timely processing of receipting, bank funds matching, payments, insurance carrier discrepancies, and accounting functions related to the Accounts Receivable functions. This role involves developing and implementing policies to improve efficiency and effectiveness within the Cash Applications systems and processes while upholding the highest level of customer service both internally with the Operations Team and co-workers as well as insurance carriers and partners. Leading a team, the manager will offer guidance, training, and support to maintain high performance and excellent service. Experience in transforming and succeeding in a large-scale shared services environment is essential.

• Provide leadership and guidance to Accounts Receivable staff, including training, coaching, performance management and identify development opportunities.
• Oversee the day-to-day operations of the Accounts Receivable team, including payment processing, receipting and matching as well as customer service to ensure timeliness and accuracy.
• Collaborate with Accounts Receivable colleagues in developing and applying tools, workflows, and policies.
• Cultivate a positive work environment within the Accounts Receivable team, emphasizing teamwork, customer service open communication, and a commitment to excellence. Delegate work assignments and provide continuous direction daily. Conduct weekly meetings with direct reports.
• Interview, select and train highly skilled applicants to become highly performing associates on the Accounts Receivable team.
• Prepare progressive corrective action documentation and escalate corrective action plans as needed.
• Identify opportunities for automation and technological enhancements to improve the overall AR functions. Directly work on system and operational projects and implementations.
• Prepare and analyze Accounts Receivable reports for management, providing insights into AR aging, receipting, reserves, opportunity cash, cash flow, refunds, insurance carrier and shop adherence to process and performance. Prepare and present reports and forecasts to senior management on Accounts Receivable performance and initiatives.
• Ensure implementation of best-in-class Accounts Receivable processes, with multi location (600 +) processing payments at site level, including reconciliations, controls, exception tracking.
• Develop and implement policies and procedures to ensure timely and accurate processing of payments, receipting and bank funds.
• Manage insurance carrier relationships, including remittance, refunds, maintenance, and issue resolution.
• Exceptional attention to detail and accuracy, with excellent organizational, time management and problem-solving skills.
• Collaborate with other departments, such as accounting, operations, business development, training, learning development and accounts payable to resolve issues and improve processes
• Perform month-end close responsibilities and tasks as assigned, including but not limited to AR Reserves, reconciliation and accounting reporting as requested.
• Strong understanding of internal controls, compliance requirements, and financial reporting standards.

• Bachelor’s degree in Accounting, Finance, Business Management, or related field
• 5+ years of progressive experience in Accounts Receivable/shared services, including 3 years of management, people leadership, and performance evaluation of large teams
• Strong knowledge of Accounts Receivable processes, best practices, and regulatory requirements (e.g., Doubtful Collectability, GAAP)
• Excellent leadership and management skills, with the ability to set direction, motivate, and develop the Accounts Receivable team
• Strong analytical and problem-solving skills
• Excellent communication skills (written, verbal, and presentation) and interpersonal skills
• Proficiency in Microsoft Office Suite, Accounting software’s (Microsoft Dynamics365 (D365), CARS, Accounting Services, B2B Platforms etc.), and Fresh Desk ticketing platform

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays