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Manager, Aging and Disability Services
MANAGER, AGING & DISABILITY SERVICES
Experienced managers with a passion for working with and advocating for older adults and persons with disabilities are encouraged to apply for this outstanding career opportunity in Kenosha County’s Division of Aging and Disability Services.
Join our team and help make a difference!
2026 Hiring Range: $84,278 - $100,330 annually
Position Summary and Job Duties
The Manager of Aging & Disability Services, reporting to the Division Director, is responsible to implement and manage Divisional plans, programs and services for older adults and persons with disabilities through federal and state contracts on behalf of Kenosha County. This position oversees service contracts, supervises divisional support staff and contract professionals and coordinates contract staff and service resources to assure effective service delivery and compliance with applicable rules and laws. Job duties include:
- Manage the Aging & Disability Resource Center operations, its contractual obligations under the State of WI contract, and its relationships with the state’s contracted long-term care entities
- Manage the responsibilities of the integrated Aging Unit and its obligations under the Older Americans Act
- Maintain knowledge of, provide effective oversight, and attend meetings for programs including Adult Protective Services, Aging and Disability Resource Center, Dementia Care/Music & Memory, Friendly Visitor, Information and Assistance, and Westosha Senior Community Center; ensure compliance with applicable laws and policies
- Support operations and planning and policy development for the division through data analysis, accurate and timely reporting, and recommendations; maintain awareness of applicable program statistics, policy, and data i.e Division quality report and ADRC QIP
- Monitor purchased service contract utilization, performance, and cost; promptly address performance or cost issues
- Supervise, evaluate, and support division staff and co-located contracted professionals
- Provide timely feedback with clear expectations and coaching to staff; conduct quarterly staff reviews
- Provide leadership to ensure effective service delivery, operational coverage, and timely decision making
- Implement and monitor quality improvement activities to meet contract, grant, and divisional performance requirements
- Review and approve monthly invoices for programs
- Facilitate staff meetings including Adult Crisis/APS and WKRP
- Ensure accurate and timely communication with division staff, consumers, County leadership, community partners, state and federal agencies and other internal and external stakeholders
- Notify Division Director of relevant program, fiscal, compliance and staffing related information
- Collaborate with community service providers, organizations, advocacy groups and citizens to enhance the quality of life for older adults and people with disabilities
- Serve in the Director’s absence as the division’s aging & disability representative
- Conduct quarterly site visits to Westosha Senior Center
- Ensure Long Term Care Functional Screens are completed within 30 days and adverse delay letters are sent when applicable
- Respond appropriately to urgent operational or consumer related matters as required by the position
- Work independently with strong attention to detail while meeting deadlines and managing competing priorities
- Perform other work as required or assigned
Success Factors
Knowledge of:
- Aging issues, disability barriers and public access rights to services
- Best practice models for community-based services in nutrition, transportation, health & wellness, access to benefits and long-term care
- Public sector budgeting and financial management practices
- Public sector procurement, grant application and administration
Skill in:
- Witten and strong oral communication regarding complex issues
- Fostering collaborative relationships with community partners, oversight bodies and regulatory agencies
Ability to:
- Facilitate and provide effective leadership to staff, community planning and policy groups
- Resolve conflict with direct communication
- Advocate for accommodations, policies and inclusion for older adults and persons with disabilities
- Lead by example in a strong professional manner
- Work independently, under pressure, and meet deadlines
- Maintain confidential and proprietary information
- Interact in a positive and professional manner with consumers and the community
- Promote inclusivity and effectively engage with a diverse workforce and consumer base
- Work respectfully in a diverse and inclusive environment
Job Requirements, Education, Training and Experience
Required Education and Experience
- Bachelor’s degree in social work, psychology, or public administration or related field with relevant experience
- Supervisory experience in consumer-focused field
Preferred Education and Experience
- Master’s degree in social work, psychology, public administration, or related field
- Five years’ work experience in human services
- Experience or knowledge of Medicaid long-term care programs, nutrition programs, public transportation, public benefits, Health and Wellness, Outreach and Adult Protective Services
- Or any combination of education, training and experience which provides the required knowledge, skills, and abilities
Other Job Requirements
- Valid driver’s license and acceptable driving record
Benefits
- Health, dental and vision insurance effective first of the month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
- Flexible Spending Accounts
- Employee Assistance Program
- Paid Time Off
- Twelve Paid Holidays
- Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
- Tuition Reimbursement
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position involves light physical demands and could include exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequently and occasional lifting and transporting of moderately heavy objects, such as laptop and work materials;
- Must be able to sit for extended period of time;
- May require sitting for long period of time;
- Localized travel and site visits in personal vehicle;
- Speak clearly so listeners can understand and hear/understand the speech of another person;
- View details of documents and text on computer screen that are less than a few feet away;
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Selection Process
- Application Review - Qualifying
- Oral Interview - Qualifying
- Background Check - Qualifying
- Drug Screen - Qualifying
If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.
To learn more about the Kenosha County Aging and Disability Services, please visit: https://www.kenoshacountywi.gov/155/Aging-and-Disability-Resource-Center
Applications must be submitted no later than Thursday, April 16, 2026, at noon.
Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.
The pay grade for this position is E11 (Min. $84,278 – Max. $100,330).
We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, please visit: https://www.visitkenosha.com/ or https://lifebalancedkenosha.com/.
Thank you for your interest in employment with Kenosha County!
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