Manager- Assessment Production

The Manager- Assessment Production works with the Assessments Department to maintain the integrity of ARRT’s certification programs by overseeing the production and publication of ARRT assessments with the testing vendor through quality control and best practices. The Manager- Assessment Production also drives ARRT’s strategic initiatives priorities for:

• Structuring the ARRT certification program to the needs of the future.

• Advocating high-quality care through ARRT credentials.

• Increasing participation and partnerships with ARRT.

• Promoting innovation and foresight.

• Committing to operational excellence.

Duties and Responsibilities:

Assessments Operations and Quality Management Administration

• Oversee, direct, and monitor ARRT processes that intersect with Assessment Production.

• Develop and maintain consistent and quality departmental policies, procedures, references, or related materials.

• Demonstrate and drive continuous departmental process improvement initiatives.

Assessment Production

• Oversee and monitor ARRT production and publication processes that interact with the assessment publisher.

• Resolve or assist with settling escalated or complex issues involving assessment production and publication.

• Partner with the assessment publisher to understand their workflows and maintain quality, consistency, and collaborative relationships throughout the publication lifecycle.

Subject Matter Expert (SME) Administration and Coordination

• Develop informational materials to assist SMEs in assessment activities.

• Oversee, direct, and monitor the use of the ARRT SME database.

• Develop and maintain clear, consistent documentation and operational standards to support Assessments’ SMEs.

• Develop and review SME agreements and contracts.

Communications

• Communicate effectively both verbally and in writing with external and internal customers in response to questions or complaints regarding assessment production related policies, procedures, and quality control.

• Serve as the subject matter expert on communications regarding assessment production.

Exam Security

• Assist the Chief Assessment Officer in assessing exam security threats.

• Monitor and update resources used for tracking exam security threats.

• Assess reported security threats and document information as appropriate.

• Maintain the Assessment Security Manual.

General Managerial Responsibilities

• Monitor work responsibilities of staff and ensure coverage for departmental responsibilities.

• Oversee staff schedules, approve leave, review, and finalize pay period timesheets.

• Develop and coach staff through one-on-one meetings and additional methods, respond to staff needs and suggestions, and provide ongoing feedback.

• Onboard, orient, and train new staff. Assess the need for, and provide or coordinate, ongoing training.

• Enforce staff policies as set in ARRT Employee Handbook and ARRT Policies.

• Manage staff performance, correlate job descriptions with performance management, participate in talent acquisition process, and participate in salary review sessions.

• Work with staff to develop an effective teamwork environment.

• Maintain and elevate working relationships with other ARRT departments. Mentor the team on effective ways to communicate and work as a group.

• Participate in ARRT projects as assigned.

• Participate in professional development activities.

• Perform other duties as required and modified as business needs arise.

Minimum Qualifications:

• Bachelor’s degree

• 3+ years of experience in credentialing or certification

• 3+ years of supervisory experience

Preferred Qualifications:

• Master’s degree

• ICE-CCP certification

• CAE certification

Skills and Abilities:

• Demonstrated intermediate level skill in Microsoft Office applications, especially Outlook, Word, Excel, PowerPoint, Teams, and other related software applications.

• High level of attention to detail; ability to think creatively, strategically, and analytically.

• Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups to build and maintain relationships.

• Proven strong verbal and written communication skills, along with the ability to adapt style and approach to various levels and audiences.

• Demonstrated initiative, resourcefulness, and adaptability.

• Project management skills, with the ability to effectively manage many simultaneous projects.

• Strong application of ethics and confidentiality.

• Ability to organize, prioritize, and delegate.

• Demonstrated ability to work both independently and collaboratively.

• Operate with a sense of urgency and professionalism.

• Ability and experience coaching others.

• Ability to understand complex business processes, identify improvement opportunities, and develop innovative solutions to enhance operational efficiency.

• Strong technical capabilities include comfort learning and working within software platforms and technologies such as databases, reporting software, video conferencing and presenting platforms, and other technology.

Review a full job description, which includes additional information on duties and responsibilities, skills and abilities, and physical demands. This fulltime position is located onsite at our office in St. Paul, Minnesota with potential for hybrid onsite/work from home in the Minneapolis-St. Paul metro area.

The American Registry of Radiologic Technologists (ARRT) is a leading credentialing organization. ARRT offers certification and registration in a wide range of radiologic disciplines, helping people who work in medical imaging and radiation therapy to develop their careers. With nearly 360,000 registrants, we promote high standards of patient care with each new credential we award. Visit www.arrt.org for more information and for details on our robust benefit offerings including health insurance, retirement contributions, paid time off, and more.

The annual salary range is $95,402 - $112,238