Manager, Client Programs and Business Development

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Department Overview

The Marketing team comprises 12 professionals dedicated to the full spectrum of internal and external marketing and business development efforts to drive growth and success. The team's bespoke approach helps consultants connect with clients and build CRA's brand through thought leadership, organizing and hosting social and content events, robust digital marketing campaigns, competitive intelligence, and collateral development. Marketing staff are based in the Boston, New York, Toronto, and London offices.

Manager, Client Programs and Business Development

The Client Programs Manager will drive revenue growth through coordinated client relationship management and cross-practice business development. This role will create and execute unified client engagement frameworks that maximize CRA's intellectual capital across all practice areas, working behind the scenes with consultants to identify opportunities, facilitate strategic introductions, and convert thought leadership into expanded client relationships. The Manager, Client Programs and Business Development will report directly to the Chief Marketing Officer.

Key Responsibilities

Client Relationship Framework Development

• Design and implement unified client relationship management frameworks for both law firm and corporate client segments
• Create standardized processes that enable consistent, high-quality client engagement across all practice areas and geographic regions
• Establish best practices for client program delivery that can be scaled across the firm's diverse expertise areas
• Develop client engagement models that showcase CRA's integrated capabilities and thought leadership

Cross-Practice Business Development

• Conduct comprehensive whitespace analysis to identify untapped opportunities within existing client relationships
• Coordinate strategic introductions between consultants and clients to expand practice area engagement
• Leverage thought leadership content strategically to open new conversations and demonstrate additional capabilities
• Facilitate cross-practice collaboration to present unified, comprehensive solutions to complex client challenges

Revenue Growth Through Analytics and Coordination

• Utilize client dashboards and analytics to identify high-potential opportunities for practice area expansion
• Transform data insights into actionable business development strategies executed with consultant teams
• Track and measure client program effectiveness, ensuring initiatives drive measurable revenue impact
• Create reporting frameworks that demonstrate ROI of coordinated client engagement efforts

Program Management and Consultant Enablement

• Design and manage client programs that position consultants for maximum success in business development
• Work behind the scenes to coordinate consultant activities, ensuring seamless client experiences
• Provide consultants with market intelligence, client insights, and strategic frameworks to enhance their client interactions
• Establish feedback loops that continuously improve client program effectiveness and consultant engagement

Required Qualifications

• 5-8 years of experience in business development, client relationship management, or program management, preferably within professional services
• Proven track record of identifying and converting business opportunities through strategic relationship building
• Strong analytical skills with experience using CRM systems and business intelligence tools
• Excellent project management and coordination abilities with demonstrated success managing complex, multi-stakeholder initiatives
• Understanding of professional services business models and client buying behaviors

Preferred Qualifications

• Experience in consulting, economic advisory, or related professional services environments
• Background in cross-functional team leadership and practice area coordination
• Familiarity with whitespace analysis and business development methodologies
• Knowledge of thought leadership marketing and content strategy application

To Apply

To be considered for this position, we require the following:

• Resume – please include current contact information (personal email and telephone number)
• Cover Letter (optional) – please describe your interest in CRA and how this role matches your goals.

Learning and Benefits

• CRA's robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training consists of technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.