Manager Cloud Services

Job Objective:

To define the Cloud services strategic objectives and plans, in coordination with the Director of Business Products and Solutions, and drive their implementation, in alignment with the overall Business sector’s strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansion across the Business sector.

Job Specifications:

Strategic Contribution

• Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.
• Define the overall cloud strategy for Business sector and ensure its alignment with the overall Business Products & Solutions strategy, business goals and performance targets.

Business Planning and Performance Management

• Monitor section performance KPIs and profitability, providing relevant progress updates to the Director Business Products & Solutions, as needed, to remain aware of the overall Business performance.

Cloud Partners Management

• Define the cloud partners strategy and develop cloud partners’ prioritization criteria.
• Manage relationships with cloud partners, ensuring contractual obligations are met, and services are delivered effectively.

Business Products and Solutions – Cloud Services

• Supervise Cloud service lifecycle, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.
• Lead Cloud portfolio to drive acquisition and expansion of Cloud subscriber base in Business sector.

Collaboration and Cross Boundary

• Coordinate with Sales and Business Operations in order to effectively prepare support material / guidelines for sales and customer service agents.
• Promote cooperation with Planning & Performance and CVM & Analytics teams in order to acquire relevant insights for designing the value proposition of Cloud Services.

People Management

• Coordinate the department’s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
• Develop the workforce plan and lead staff hiring, performance management and training activities to attract, develop and retain talent for the Business sector.

Change Management and Continuous Improvement

• Lead the identification of opportunities for continuous improvement of the function’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.

Reporting and Compliance

• Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain’s organizational requirements, in adherence to the company’s policies and quality standards.
• Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

Minimum requirements:

• Bachelor’s degree in Business Administration, Engineering, IT or any other relevant field.
• Proficiency in English language
• Minimum 9 years of relevant experience, with at least 6 years in a leadership position

Role Impact:

• As Product Manager for AWS Cloud solutions, the incumbent will drive the vision and execution of cutting-edge cloud solutions that empower businesses to innovate and scale securely.
• The role will provide strategic decisions that will directly influence the adoption and success of AWS cloud services, enabling customers to leverage cloud computing for enhanced agility, cost-efficiency, and operational excellence.
• The role will impact cross-functional teams, including engineering, marketing, and sales, ensuring alignment and delivering products that meet market demands.
• The role will be pivotal in shaping product roadmaps that address evolving customer needs and industry trends.

Key Job Competencies:

• Cloud Computing Expertise : Deep understanding of AWS cloud services, architecture, and deployment models.
• Product Management Skills : Proven ability to define product vision, prioritize features, and manage the product lifecycle.
• Customer-Centric Mindset : Strong focus on understanding customer needs and translating them into actionable product requirements.
• Technical Acumen : Ability to collaborate effectively with engineering teams and grasp technical concepts.
• Analytical Thinking : Skilled in data-driven decision making and market analysis.
• Agile Methodologies : Experience working within agile frameworks to deliver iterative product improvements.