Manager, Data & Processes

Description:

Position Title: Manager, Data & Processes

Reports to: Sr Director, Data & Processes

Department: Administration

Location: Causeway Center

Classification: Mostly Onsite

Core Hours: 8:00a - 4:00p

Status: Exempt

Grade: 7

Range: $68,425 - $75,700

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

The Manager of Data & Processes will bridge the gap between technical data engineering and executive strategy. You will go beyond generating reports to uncover deep insights that shape our company strategy. You will be responsible for building data models, leading the design and execution of advanced analytical projects and developing high-impact dashboards that provide "at-a-glance" health metrics for the organization. You will also contribute to the broader governance structure that ensures accountability, transparency, and effective decision-making across the organization.

DUTIES and RESPONSIBILITIES

Exemplifies the desired culture and philosophies of Feeding Tampa Bay

Data & Analytics:

• Data Collection & Management: Gather and compile data from various sources, including our inventory management systems, fundraising databases, and program performance metrics. Maintain data integrity and accuracy across all platforms.
• Data Analysis & Reporting: Perform in-depth analysis of datasets to identify trends, patterns, and areas for improvement.
• Predictive Modeling: Moving beyond what happened (descriptive) to what will happen using predictive indicators and historical analysis.
• Data Strategy: Developing KPIs, measurement frameworks, and data architecture to ensure the business is tracking the right metrics.
• Data Quality Management: Setting standards for data integrity and conducting rigorous validation to ensure stakeholders can trust the numbers.
• Tool Stewardship: Optimizing the organization’s tech stack, such as Tableau, Power BI, or Snowflake.
• Process Improvement: Building automated reporting systems to replace manual, repetitive tasks.
• Data Storytelling: Translating complex statistical findings into compelling, easy-to-understand narratives for non-technical leaders.
• Cross-functional Collaboration: Partnering with Operations, Finance, Technology, MarComm and other teams to identify their data needs and provide actionable recommendations.
• Technical Documentation: Writing technical memos and documenting data processing decisions to maintain "organizational memory."
• End-to-End Ownership: Managing large-scale data projects from initial requirements gathering to the final presentation.
• Develop and Maintain: Various dashboards, reports, and visualizations to present findings to stakeholders clearly and compellingly, in alignment with the organization’s strategic plan and business monitoring.
• Strategic Insights: Translate complex data into strategic recommendations to optimize food acquisition, distribution, and program effectiveness. Help us better understand the needs of our community and the impact of our work.
• Collaborate: Work closely with different departments, including Operations, Development, and Programs, to understand their data needs and provide them with the necessary support.
• Process Improvement: Identify opportunities to improve data collection methods, reporting processes, and the overall use of data within the organization.
• Data Management: Contribute to the update and maintenance of data dictionaries, program inventory, and system inventory matrices.
• Transparency: Communicate relevant data insights to FTB leadership to facilitate strategic and tactical decision-making.
• Research & Outcomes: Work with external research teams to develop data assessment projects by identifying data sources, developing collection tools, and maintaining community needs and assets data.
• Visualization: Simplify complex data into concise information and easily readable charts.
• Data & Research Requests: Manage data requests from community partners, the organization, and Feeding America National Office.
• Technical Assistance: Provide technical assistance and support to FTB departments for collecting, analyzing, visualizing, and using relevant data for decision-making.

Policies & Governance:

• Champion and support the development, implementation, and maintenance of a comprehensive data literacy and governance program.
• Monitor and maintain data quality while ensuring compliance with data privacy regulations and best practices.
• Adherence to and promotion of data governance policies and best practices.
• Support annual data literacy and governance training for all FTB employees.
• Support efforts to increase user adoption of new/enhanced technology.
• Support the development and implementation of an enhanced data/dashboard platform.
• Create and update user documentation/training materials as applicable.
• Work with external vendors and consultants to support integrations, troubleshoot issues, and optimize system performance.
• Foster a culture of data awareness and continuous improvement within the team and across the organization.
• Contribute to the development, implementation, and maintenance of a comprehensive policy, process, procedure, and control program.
• Monitor and maintain established processes and control procedures, standards, and guidelines.
• Lead initiatives focused on continuous improvement through collaboration with cross-functional teams.
• Guide to support process improvements, streamline workflows, and maximize system capabilities.
• This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl

Requirements:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Bachelor’s degree or equivalent combination of education, training, and experience in process improvement methodologies.
• 5+ years of experience in data management, process improvement, or a related area, with at least 5 years in a leadership role, preferably in the nonprofit sector.
• 2+ years leading a team with demonstrated outcomes of providing a supportive, inspiring, and collaborative environment.
• Strong understanding of data governance, analytics, and process optimization methodologies.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and database management systems (e.g., SQL).
• High level of self-motivation and attention to detail
• Strong analytical, problem- solving and organizational skills.
• Strong understanding of process mapping/workflow, procedure development and documentation, and process optimization methodologies.
• Well-developed skills related to program and project management.
• Proficiency in Tableau, Power BI, Google BigQuery and Looker Studio
• Ability to work both independently and collaboratively as needed.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ability to learn new technology solutions.
• Demonstrated ability to prioritize responsibilities, meet deadlines, and fulfill urgent requests as necessary.
• Commitment to understanding and supporting FTB’s mission and Grow Code.
• Proficiency in Microsoft Office and Google Suite applications.
• Willingness to work with marginalized populations.
• Willingness to work some weekends and/or adjust work schedule to meet deadlines
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• All internal candidates must be in good standing with no corrective actions within the last 90 days.