Manager, HR Systems & Operations

The Manager of HR Systems & Operations is responsible for the day-to-day management, execution, and continuous improvement of HR operations, systems, and processes. This role serves as the operational lead for the HR Systems & Operations team and is responsible for ensuring work is appropriately prioritized, delegated, executed, documented, and communicated across the team.

The Manager partners closely with the Director to translate strategic priorities into operational plans and ensures high-quality execution across HR systems, employee lifecycle processes, documentation, policy administration, reporting, and process improvement efforts. This role directly supervises a team.

Responsibilities

HR Operations

• Oversee day-to-day HR operations and employee lifecycle transactions, including hires, transfers, promotions, compensation changes, leaves, terminations, and reorganizations

• Ensure timely and accurate processing of employee changes in Workday

• Oversee HR inbox management and triage to ensure timely responses and issue resolution

• Monitor service levels and improve responsiveness to managers, employees, and HR partners

• Ensure consistency and accuracy in HR operational practices

HR Systems & Workday

• Manage day-to-day Workday support and enhancement activities for HR

• Partner with the HRIS Analyst on Workday testing, upgrades, implementations, enhancements, business processes, and issue resolution

• Coordinate system-related priorities, testing plans, and release management

• Identify opportunities to better leverage Workday functionality and reduce manual processes

• Serve as a bridge between functional HR teams, IT, and the HRIS Analyst

Documentation, Policies & Process Improvement

• Oversee the creation, organization, review, and maintenance of HR SOPs, process maps, templates, and team documentation

• Ensure documentation remains current and reflects actual practice

• Support policy review cadence and coordinate with stakeholders to update policies as needed

• Identify inefficiencies, gaps, and pain points and recommend process improvements

• Lead or support projects related to operational efficiency, compliance, service delivery, and user experience

Data, Reporting & Compliance

• Partner with the HRIS Analyst to ensure strong HR data integrity, governance, audits, and reporting

• Monitor recurring audits and compliance-related processes

• Support leadership reporting and ensure data accuracy for decision-making

• Help maintain position control processes and ensure changes align with organizational governance standards

• Ensure compliance with employment regulations, internal policies, and institutional requirements

Team Leadership & Work Management

• Supervise and support the HRIS Analyst and HR Coordinator

• Assign, prioritize, and monitor day-to-day work across the team

• Ensure work is completed accurately, timely, and consistently

• Provide coaching, training, and performance feedback to team members

• Serve as the primary escalation point for operational issues before they move to the Director

• Identify workload gaps, process inefficiencies, and resource needs

Qualifications
Required

• Bachelor’s degree in Human Resources, Business, Information Systems, or a related field

• 5-7 years of HR operations, HRIS, and/or HR systems experience.

• Demonstrated knowledge and experience with process improvement, documentation, and project management.

• Direct experience with and deep knowledge of HR systems structure, functions, and processes.

• Strong analytical, organizational, and problem-solving skills

• Ability to balance strategic priorities with hands-on operational execution

• Strong communication and relationship-building skills across all levels of the organization

Preferred

• Direct Workday experience in HCM, Recruiting, Benefits, and Absence modules

• Prior supervisory or team leadership experience

• PMP certification