Manager ICT Cybersecurity Services

Job objective:

Define and drive the implementation of Cybersecurity Services strategic initiatives, products and plans in alignment with Business Products & Solutions department's business plan and strategy. Lead improvement initiatives to deliver customized solutions that contribute to the growth to increase sales and revenue across the Business sector.

Job specifications:

Strategic Contribution:

• Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.
• Develop and lead the execution of strategic plans to implement stc BH’s Cybersecurity plan.
• Lead and control departmental activities to safeguard alignment with stc Bahrain’s business goals and performance targets.
• Guide the preparation and monitoring of the Cybersecurity Services business plans and annual budget, in line with the company’s objectives.
• Control expenditure against approved functional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.

Business Products & Solutions – Cybersecurity:

• Supervise and lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.
• Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.
• Analyse key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.
• Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products & Solutions department in achieving short and long-term business objectives.
• Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy by stc BH.
• Oversee the Security Operating Centre activities to safeguard its adherence to SLA’s and quality standards.
• Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.
• Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.
• Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.
• Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.
• Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc BH’s cybersecurity or risk profile.
• Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.
• Define quality services, procedures, and SLAs and ensure adherence to set standards.

Qualification & Experience:

Minimum requirement:

• Bachelor’s degree in Business Administration, Engineering, IT, or any other relevant field.

Preferred:

• Master’s degree in Business Administration, Engineering, IT, or any other relevant field.

Minimum 9 years of relevant experience, with at least 6 years in a leadership position, ideally in the Cybersecurity space.

Role Impact:

• The Product Manager for Cybersecurity Services will play a critical role in defining and executing the product strategy.
• This position is responsible for driving the growth and profitability of our cybersecurity offerings, ensuring that they meet the evolving needs of the market.
• With P&L responsibility, the Product Manager will oversee the financial performance of the product line, making strategic decisions that align with business goals and enhance client satisfaction.
• The role involves collaboration with cross-functional teams, including engineering, marketing, and sales, to deliver innovative solutions that address security challenges.

Key Job Competencies:

• Product Strategy : Proven ability to develop and implement product strategies that drive market success and align with client needs.
• Financial Acumen : Strong understanding of P&L management and experience in driving profitability through effective budgeting and forecasting.
• Market Analysis : Ability to conduct thorough market research and competitive analysis to identify trends and opportunities in the cybersecurity landscape.
• Cross-Functional Leadership : Experience in leading cross-functional teams to deliver on product initiatives and ensure alignment with business objectives.
• Technical Knowledge : Strong understanding of cybersecurity principles, technologies, and trends to inform product development and strategy.