Manager, IT Support Specialist

Department: Digital Resourcing for Empowerment, Access, and Modernization (DREAM Team)
Reports To: Managing Director, Digital Infrastructure & Innovation
Classification: Full Time Support
Location: Campus-Based & Central Office Support (as assigned)

Role Mission

The Manager, IT Access & Support ensures that every Rocky Mountain Prep (RMP) student and staff member experiences seamless, reliable access to technology. This role strengthens RMP’s digital infrastructure and service culture by advancing operational readiness, supporting data systems, and improving user experiences across the network. The role combines digital access and school support services.

The Opportunity

As part of RMP’s DREAM Team, the Manager, IT Access & Support bridges the gap between technology services and data operations to empower educators and staff with the tools they need to excel. This opportunity combines hands-on IT service management with strategic data coordination to create efficient, people-centered systems.

In this role, you’ll lead helpdesk and onsite IT functions while managing SIS integration and rostering processes across RMP schools. You will collaborate with cross-functional teams to ensure high standards of data integrity, reliability, and customer service excellence.

Key Responsibilities

IT Helpdesk & Onsite Support (40%)

• Respond to and resolve Level 1–2 helpdesk tickets via Freshdesk with high service standards and 95% SLA compliance.

• Deliver in-person support at campuses for device issues, login challenges, and classroom technology troubleshooting.

• Coordinate device distribution and refresh cycles, ensuring accuracy in labeling, configuration, and inventory.

• Maintain functionality of key classroom tools including interactive panels, docks, and wireless access points.

• Model strong customer service and communicate technical guidance clearly to a variety of end users.

SIS Support, Integration & Rostering (60%)

• Act as the primary point of contact for SIS troubleshooting and data resolution needs at the school level.

• Coordinate SIS setup and yearly rollover in collaboration with the NST Data & Assessment team to ensure clean transitions and accurate data.

• Manage rostering and secure data transfers between SIS and academic systems (e.g., Clever, Illuminate, Google Workspace, Canvas).

• Maintain documentation of system integrations, limitations, and sync workflows.

• Collaborate on automation efforts to improve data quality, syncing efficiency, and support practices.

All Network Support Team Staff at Rocky Mountain Prep Will:

• Own their outcomes by setting high expectations, using data to guide actions, and maximizing time in service of students and staff.

• Take ownership of professional growth by engaging in coaching and continuous improvement.

• Demonstrate accountability and resist the urge to make excuses when challenges arise.

• Be punctual and prepared for all meetings and obligations, modeling RMP’s rigor and love.

• Build schedules around school needs and respond flexibly to the daily realities of school support.

• Show consistent evidence that their work improves the quality of RMP’s schools and classrooms

Model and embody RMP’s PEAK values: Perseverance, Excellence, Adventure, and Kindness.

• Collaborate with colleagues and stakeholders to foster an inclusive, positive culture.

• Operate with urgency to ensure all resources drive RMP closer to achieving its Concept Essence.

• Participate in network-wide initiatives, professional development, and recruitment efforts.

Education Requirements

• 1–2 years of experience in IT support or SIS/data systems, ideally in a K–12 school environment.

• Strong working knowledge of Google Workspace, Chrome OS, and common EdTech tools.

• Familiarity with SIS platforms such as Infinite Campus, Clever, and experience with rostering or data transfers.

Other Requirements

• Solutions-oriented mindset and strong organizational skills.

• Ability to manage cross-functional support needs with professionalism and urgency.

• Capacity to communicate effectively with diverse user groups, including school-based staff and leadership.

Compensation and Benefits

• Salary: This is a full-time, benefits-eligible position with a salary range of $60,000–$77,000.

• Benefits: Includes health insurance (medical, dental, vision), disability insurance, life insurance, PERA retirement, and paid time off.

Why RMP?

You are joining a movement at Rocky Mountain Prep, not just a school. Here, you’ll benefit from impactful coaching, professional development, and a community that embraces feedback and continuous growth. RMP combines love and high expectations to ensure all students receive the opportunities they deserve.

Equal Opportunity Statement

RMP is an equal opportunity employer. We seek applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Apply Today!

Be a part of this transformative movement in public education in Colorado. Join us in our mission to prepare every student for college and beyond.

This is a full-time, benefits-eligible position with a salary range of $60,000 - $85,000.

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