Manager, Legal Case Services

About Us

BRC is a recognized leader in accident reconstruction and injury causation consulting, known for technical excellence and contributions to peer‑reviewed research.

Role Overview

We are seeking a skilled Manager to lead our Legal Case Services team. This role provides day‑to‑day oversight of Case Coordinators, ensuring operational consistency, workload balance, and high‑quality execution.

Key Responsibilities

· Lead, coach, and develop Case Coordinators.

· Oversee daily workflows to ensure accuracy, timeliness, and consistency.

· Balance caseloads and support consultant readiness.

· Serve as escalation point for workflow or scheduling challenges.

· Define and track KPIs to monitor accuracy, turnaround times, and workload balance.

· Use data to identify performance gaps and drive improvements.

· Implement quality checks for calendaring, documentation, and deadline compliance.

· Reinforce adherence to policies and confidentiality standards.

· Partner with Senior Case Coordinators on training and staff development.

· Communicate effectively with leadership and cross‑functional teams.

· Translate strategy into scalable workflows and measurable results.

· Support technology adoption and process optimization.

· Collaborate with leadership and HR on staffing and performance management.

Required Education and Experience

· 5+ years managing operational teams in high‑volume, deadline‑driven legal or professional services environments.

· 5+ years improving, stabilizing, and standardizing operations.

· 3+ years leveraging technology and data to manage performance and KPIs.

· Associate or Bachelor’s degree in business administration, management, paralegal studies, or a related field (preferred, not required).

Pay: $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person