Manager-Medical Billing Collections (Corporate Claims)

The Corporate Medical Billing Collections Manager leads the strategy, execution, and performance of corporate client accounts receivable related to employer-paid medical services (drug screens, pre-employment physicals, occupational health services, etc.).

This role is responsible for:

• Driving aggressive and professional recovery of corporate claims
• Reducing billing errors originating at the clinic level
• Improving AR aging performance
• Leading and developing the Corporate Billing team
• Implementing automation and dashboard tracking systems

This position focuses exclusively on corporate claims billing (client-paid services) — not workers’ compensation insurance claims.

The ideal candidate is assertive, data-driven, operationally minded, and able to lead a team while navigating complex client and internal clinic relationships.

Core Responsibilities

1️. Corporate Claims Collections Leadership

• Oversee and aggressively manage outstanding corporate AR portfolio.
• Develop structured collection cadence (email → call → escalation → account flagging).
• Negotiate payment plans with corporate clients when appropriate.
• Establish monthly collection targets and monitor team performance.
• Reduce aging buckets (30/60/90+ days) consistently.

2️. Monthly Invoice (“Big Send”) Oversight

• Lead monthly invoice release process.
• Monitor high-volume client inquiries post-distribution.
• Ensure invoice corrections are handled efficiently.
• Partner with clinic managers to validate service documentation.
• Minimize repeat billing errors.

3️. Billing Accuracy & Clinic Coordination

• Identify recurring documentation and branch-selection errors.
• Collaborate with clinic managers to reduce misallocated invoices.
• Escalate systemic workflow breakdowns to leadership.
• Develop training recommendations to prevent recurring issues.

4️. Leadership & Team Management

• Supervise Corporate Billing Specialists.
• Conduct weekly 1:1 meetings with team members.
• Set performance goals tied to:
• Collections recovered
• AR aging improvement
• Error reduction
• Invoice turnaround time
• Provide coaching on difficult client conversations.
• Conduct performance evaluations.
• Support cross-training to reduce dependency risk.
• Foster a culture of accountability, professionalism, and urgency.

5️. Process Improvement & Automation

• Identify inefficiencies in manual billing workflows.
• Recommend automation tools for payment reminders and follow-ups.
• Develop SOP updates and standard collection scripts.
• Improve dispute resolution timelines.
• Partner with IT/EMR teams to improve invoice accuracy reporting

6️. Performance Reporting & Analytics

• Develop and monitor dashboards tracking
• AR aging by bucket
• Collection recovery rates
• Error trends by clinic/location
• Invoice correction turnaround time
• Present weekly summary updates to executive leadership.
• Identify financial risks and trends early.

7️. Compliance & Risk Management

• Maintain accurate documentation of collection efforts.
• Monitor regulatory or payer policy impacts on corporate billing.
• Protect company revenue through proactive AR management.

Required Qualifications

• 5+ years medical billing and collections experience
• 2+ years team leadership or supervisory experience
• Strong knowledge of employer-paid medical service billing
• Advanced AR aging management expertise
• Strong negotiation and conflict-resolution skills
• Proficiency in EMR systems and Excel reporting
• Experience working cross-functionally with clinical operations

Key Competencies

• Assertive but professional communication
• Data-driven decision-making
• High accountability and ownership mindset
• Process optimization focus
• Ability to handle high-volume client interactions
• Strong attention to detail
• Ability to lead through operational challenges

Performance Metrics (KPIs)

• Monthly collections recovered vs target
• Reduction in 90+ day aging
• Invoice correction turnaround time
• Clinic billing error trend reduction
• Team productivity metrics
• Client dispute resolution timeline

Leadership Expectations

The Corporate Medical Billing Collections Manager will:

• Lead with urgency and professionalism
• Shift the department from reactive to proactive
• Strengthen clinic-to-billing collaboration
• Improve cash flow consistency
• Develop and mentor billing staff
• Support executive reporting transparency

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person