Manager of a Smart Wedding Services Platform

Platform Manager – Smart Wedding Services

The Platform Manager oversees the full operation, growth, and strategic direction of a digital platform that connects customers with wedding service providers (venues, photography, décor, catering, entertainment, planners, transportation, etc.).
This role requires a blend of operational leadership, business development, vendor management, and product oversight to ensure the platform delivers an exceptional user experience and achieves sustainable growth.

Key Responsibilities1. Operational Management

• Oversee daily platform operations to ensure smooth performance and service delivery.
• Monitor booking flows, user activity, and issue resolution.
• Manage customer support and technical support teams.
• Develop and implement operational policies and workflows.

2. Vendor & Partner Management

• Recruit and onboard new wedding service providers.
• Negotiate commercial agreements, commissions, and partnership terms.
• Monitor vendor performance and service quality.
• Build long-term relationships with key partners and premium suppliers.

3. Business Development & Growth

• Develop annual growth strategies, including market expansion and new service categories.
• Identify new revenue opportunities (subscriptions, premium listings, advertising).
• Conduct market research to stay ahead of trends in the wedding and events industry.
• Lead initiatives to expand the platform across the UAE and GCC.

4. Marketing & Brand Management

• Oversee digital marketing campaigns (Google Ads, Meta, TikTok, influencers).
• Collaborate with the marketing team to create engaging content and promotional materials.
• Track marketing KPIs and optimize conversion rates.
• Strengthen the platform’s brand presence and customer trust.

5. Data Analysis & Decision-Making

• Prepare regular performance reports (financial, operational, user behavior).
• Analyze platform data to improve user experience and vendor performance.
• Make data-driven decisions to increase revenue and reduce operational costs.

6. Product & Technology Coordination

• Work closely with developers to enhance platform features and user interface.
• Prioritize product roadmap items based on market needs and user feedback.
• Test and validate new features before launch.

7. Team Leadership

• Lead and mentor a cross-functional team (operations, marketing, sales, support).
• Set clear KPIs and monitor team performance.
• Foster a collaborative and high-performance work culture.

Required QualificationsEducation

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
• Certifications in Product Management or Digital Transformation are a plus.

Experience

• 3–7 years of experience managing digital platforms or tech-driven businesses.
• Experience in events, hospitality, or marketplace platforms is an advantage.
• Proven track record in team leadership and business growth.

Core Skills

• Strong leadership and communication skills.
• Excellent understanding of UX/UI and customer journey optimization.
• Data analysis and reporting capabilities.
• Strong negotiation and vendor management skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in digital marketing tools and analytics platforms.

Personal Attributes

• Strategic thinker with strong execution skills.
• Adaptable and comfortable in fast-paced environments.
• Customer-centric mindset.
• Strong relationship-building abilities.

Key Performance Indicators (KPIs)

• Number of new vendors onboarded monthly.
• Conversion rate from visits to bookings.
• Customer satisfaction and rating scores.
• Monthly revenue growth.
• Repeat customer rate.
• Average issue resolution time.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month