Manager of Clinical Operations - Bozeman, MT

Manager of Clinical Operations - Bozeman

Department:Bozeman

Immediate Supervisor:Sr. Director of Operations

Status:Exempt

Positions Supervised:Counselors, Administrative Staff, Peer Support, Care Coordinators

JOB SUMMARY:

Manages all clinical operations at Rimrock’s Bozeman, MT location in order to achieve the goals and objectives of the Strategic Plan through overseeing all aspects of quality, service and financial functions of department served. Manages the organizing, coordinating and controlling the functions of the department as delegated by the Sr. Director of Operations. Supervises the professional development of clinical staff and the progress of patients within the programs. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

PEFORMANCE STANDARDS:

Clinical Management Responsibilities:

1. Organizes clinical programs and services to meet short-term and long-range strategic goals.

2. Monitors overall progress of patients at the Bozeman location.

3. Supervises assessments for clients at the Bozeman location.

4. Supervises patient care planning.

5. Manage Intensive Outpatient Programs to ensure group census capacity, assessment completion and individual case loads.

6. Conduct team and individual staffing with outpatient staff to offer training and guidance on referrals.

7. Assure adherence to programming schedules for outpatient clients.

8. Runs reports and provides Quality Improvement data for quarterly meetings.

9. Ensures that all billing is completed and submitted within the service week.

10. Other duties as assigned.

Supervision

1. Leads a weekly team staffing with clinicians.

2. Holds monthly departmental meetings with staff to assure effective communication.

3. Evaluates and documents staff performance including direct observation of therapy and develops staff training plans.

4. Provides training, coaching and mentoring to staff.

5. Assures quality of patient care and compliance with all standards and reports results/problems.

6. Assists in recruiting and hiring.

7. Conduct quarterly reviews of budget with the Sr. Director of Finance and stays within the approved budget.

8. Assures liaison/communication with referral sources regarding admission, patient progress, discharge planning and employer conferences.

ORGANIZATIONAL COMPETENCIES:

1. Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.

2. Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.

3. Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.

4. Flexibility – Adapts rapidly to changing work demands and priorities.

5. Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations

6. Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.

7. Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.

8. Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.

9. Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.

10. Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

EDUCATION/TRAINING: BS degree in Behavioral, Healthcare-related or Human Services field; Master Degree preferred. Minimum of three years administrative/clinical experience in a recognized healthcare facility. Specialized training in chemical dependency delivery services is preferred. Must be licensed and in good standing as a Licensed Addiction Counselor in the state of Montana.

SKILLS: Possess effective communication and interpersonal skills. Ability to delegate and collaborate with therapeutic team and leadership. Proven effectiveness to adapt to change and make necessary adjustments as needed. Capacity to provide empathy and possess knowledge of adult patients with addictions and co-occurring disorders, and implement positive reinforcement of patients. Exemplifies strong organizational skills. Acquired clinical supervision and therapeutic skills. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Some driving and travel required. Generally requires concentration and attention to detail. Will work primarily at the Bozeman location.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.