Manager of Training Events & Member Services

ABOUT IAC:

Inter Agency Council of Developmental Disabilities Agencies, Inc. (IAC) champions, supports and advises over 160 member organizations that are New York’s leading providers of support for people with intellectual and developmental disabilities.

We have an exciting opportunity for a Manager of Training, Events & Member Services!

• The person in this role will be responsible for developing, managing, and monitoring all outward facing communications to IAC membership and key stakeholders in private, public and government communities.

LOCATION/TRAVEL REQUIREMENTS:

• This is a HYBRID (In-Person/Remote) position based in Manhattan, NY.
• Travel to various locations around NYC on a regular basis, as well as outside of NYC occassionally (ie. Albany) is required in order to attend and/or identify potential event venues.

ESSENTIAL JOB FUNCTIONS:

1. **Communications

• Write, edit, and produce high-quality content (press releases, newsletters, web copy, social posts, annual reports, etc.).
• Manage social media platforms, website content, and email campaigns, identifying new opportunities for engagement.
• Coordinate with internal teams and external partners to align messaging and support initiatives.
• Ensure consistent brand voice and visual identity across all materials.
• Provide communications support for organizational events and campaigns such as conferences, trainings, IAC Votes, IAC Lobby Days, etc.
• Track and analyze communication metrics to refine strategies and report on impact.

2. **Training/Events

• Assist the AVP with designing and organizing all IAC trainings and events by promoting training opportunities to ensure maximum visibility and support a seamless experience for all IAC members and stakeholders.
• Assist in facilitating virtual and in person trainings and events.
• As part of the conference planning team, research, book and manage relationships with venues, caterers, presenters, and other contractors.

3. **Member Services

• Serve as IAC’s point of contact to assist Members with any technical difficulties related to event, including registration, etc.
• Support Member initiatives by cross-promoting events via IAC’s social media platforms and website.
• Promote IAC events/services by researching, exploring and identifying potential partners to grow IAC reach/network.

4. **Provide excellent customer service and represent IAC in a professional manner when interacting with all internal and external stakeholders.

• Provide solution-oriented, high-level technical expertise and support to IAC Members in a timely manner.
• Effectively communicate orally with the public, employees, colleagues, government officials, and IAC Members in one-on-one and group settings.
• Advocate on behalf of IAC Members with other stakeholders including Regulatory entities, etc. to seek effective resolution of issues consistent with IAC mission.
• Employ effective interpersonal skills (social awareness, self-awareness, empathy, self-management, and non-defensive communication)

CORE COMPETENCIES:

1. **Organizational Skills & Time Management: Able to manage multiple projects; able to determine project urgency in a practical way in order to meet deadlines; uses goals to guide actions; creates detailed action plans; organizes and schedules tasks efficiently.

2. **Customer Service Orientation: Demonstrates concern for satisfying the organizations external and / or internal customers. Responds appropriately to inquiries.

3. **Initiative: Act or take charge when needs present themselves without being asked to do so by a coworker or supervisor. Offer to assist others (IAC Members and colleagues) when needs present themselves without having to be asked.

4. **Advocacy Skills: Adherence to relevant policies, laws, and regulations related to position. Excellent verbal and written communication skills to articulate advocacy positions clearly. Ability to negotiate and persuade stakeholders to support advocacy goals.

5. **Continuous Learning and Development: Commitment to ongoing learning and development as a coach. Keeping up-to-date with the latest coaching practices and research.

7. **Networking and Relationship Building: Working collaboratively with other advocates, organizations, and stakeholders. Building and maintaining a network of contacts to support advocacy efforts.

8. **Verbal & Written Communication & Interpersonal Skills: Consider and respond appropriately to the needs, feelings, capabilities and preferences of others. Professionally communicates in all communications with all internal and external stakeholders.

QUALIFICATIONS:

• Bachelor’s degree.
• 3 to 5 years of related experience, marketing, digital media, or social media management preferred.
• Proven success developing and implementing marketing and social media strategies including coordinating promotional campaigns to drive event attendance and engagement
• Strong copywriting and content creation skills across multiple platforms
• Experience managing social media accounts (Facebook, Instagram, LinkedIn, X/Twitter, TikTok, YouTube, etc.)
• Familiarity with analytics tools (e.g., Meta Insights, Google Analytics)
• Proficiency with design and content tools (e.g., Canva, Adobe Creative Suite)
• Knowledge of search engine optimization (SEO) and digital advertising best practices
• Excellent communication, organization, and project management skills
• Ability to multitask and manage multiple projects with competing deadlines
• Experience working in nonprofit or community organizations (preferred)
• Experience with Salesforce CRM and Salesforce MCAE (preferred)
• Familiarity with Wordpress website hosting platform (preferred)
• Some experience with planning and executing both in person and virtual events a plus
• Knowledge of Zoom and Microsoft Office

EEOC & Statement:

IAC, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, ethnicity, gender, religion, sexual orientation, age, familial status, military status, disability and any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

IAC's Commitment to Human-Driven Hiring Processes:

In alignment with our commitment to transparency and fair hiring practices, our hiring process is fully human‑driven. We do not use AI to screen, score, or select applicants. All candidate evaluations are conducted by human reviewers.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person