Manager - Operations

1. About Us

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

2. What You Will Be Doing

The key role of the job holder is to review executed standard and non-standard credit and/or legal documents, check capacity authority of signatories as per constitutional documents of UAE entities, advise on document deficiencies and associated risks, ensure compliance of conditions precedents (CPs) prior to facility drawdown, preparation and issuance of Facility Record Sheets (FRS) , apply Bank’s guidelines in documentation lodgment, to prepare & assist the compilation of MIS respective stakeholders, INA responses and any other projects. To participate in on-going and new projects assigned by the Senior Manager / HDLT / HCRAD and assist the team to ensure completion as per the agreed timelines.

Operational Processes - Qualitative & Efficient Execution

• Ensure that document lodgment/verification processes in line with CRAD Framework & PFDs with

100% accuracy.

• Monitor & follow up on documentation deficiencies with stakeholders.

• Ensure accurateness in all internal and external reporting - Other MISs

• Due diligence in executing /preparing of FRSs/EFRS and error rate must be less than 1%.

Operational Compliance - Efficient Risk Discipline and Risk Governance

• Ensure all audit issues are addressed in a timely manner.

• Ensure that activities are carried out in line with the ongoing recommendations made by management (Internal Circulars)

• Assist CRAD in achieving satisfactory audit rating.

• Understand and adhere to policy, procedures, and guidelines ongoing basis.

• Compliance with Circulars / CRAD framework/ PFDs.

• Minimal adverse audit observations.

Customer Service - Facilitating Good Business

• Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries /

complaints / reports / queries from GCD/ reduce disruptive transactions.

• Responses to BUs to be in line with queries raised and with 100% accuracy.

• TAT’s adherence will be assessed by CSAT scores.

Initiative Projects - Qualitative & Efficient Execution

• Ensure proactive lead and participation in UAT/ implementation of all projects assigned.

• Assist and implement CRAD project portfolio & process improvement initiatives.

• Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.

• Provide at least 2 Control related initiatives to reduce the errors highlighted during the current QA/INA.

• Implement Automation of reports and tracking mechanism for the manual activities at CRAD.

Employee Self - Qualitative & Efficient Execution

• Develop technical & soft skills of self-attending both with L&D for both internal & external programs

assigned by the Senior Manager/DLT/HCRAD.

• Continuous updating of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.

3. What are we looking for

• 10-15 years in the Banking/Finance Industry preferably in Corporate
• Local experience of laws governing the banking industries
• Knowledge of corporate products, MIS, computer literacy & any corporate banking system.
• Ability to read and comprehend banking terms.
Team player and flexible in approach.

4. What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
Preferential banking facilities for employees.

5.Why Join us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.