Manager, Operations - 59th St CHANEL

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Operations Manager is responsible for driving superb execution of all processes in the store resulting in a positive impact on Sales, Service and Ebit. The OM is expected to develop a motivated, skilled and highly engaged team and possess excellent collaboration skills. The OM ensures best practices are executed and guarantees we provide our customer with a consistently clean, neat and easy to shop environment to enhance the shopping experience. The critical responsibilities of an OM are to Develop the People and Team, Build a Reputation of Bloomingdale’s as the best place to work, Cultivate a Service and Client focused environment, achieve all metrics, manage expense and Ebit through top performance, manage inventory shortage and AP standards and ensure workload completion through the Management of Best practices.

Essential Functions:

Qualifications and Competencies:

• Bachelor's Degree from a 4-year college or university
• 3-5 years related experience
• Ability to execute multiple priorities
• Experience leading and developing teams
• Flexible, collaborative, team player

Competencies:

Developing People

• Recruit, develop and retain support professionals who are polished, professional representatives of the Bloomingdale’s brand.
• The support team must be equipped to support our upscale selling and service culture, exemplify transformation behaviors and achieve results through flawless execution of standards and processes.
• Engage in quality coaching conversations, recognizing outstanding performance and redirecting when necessary
• Participate in monthly quality developmental conversations with entire team
• Participate in Quarterly talent assessment conversations leveraging expectations and PDR
• Conduct seasonal PDR/ACE conversations

Ensure Easy, Fashionable, Personal, Fun Shopping Experience

• Serve as role model for outstanding service, consistently displaying customer first attitude and putting customer at the center of all decisions.
• Ensure brand strategy initiatives are fully embraced by the store at all levels
• Achieve 90% or better fill rate and SLA

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.