Manager, Order-to-Cash Operations

Trintech is an award-winning AI driven Fintech SaaS organization transforming the way finance teams operate and we are seeking an Order to Cash Operations Manager to lead and manage the Billing and Accounts Receivable teams, overseeing the end-to-end billing and collection processes to ensure customers receive timely and accurate invoices and that outstanding receivables are actively managed and collected. This role is responsible for driving operational excellence across invoicing, cash application, and collections while leading a team of billing and AR professionals.

Works closely with Sales, Renewals, Customer Success, and Revenue Accounting to streamline processes, implement best practices, and improve overall order-to-cash performance.

Our ideal candidate will be self-managing, proactive, and a strong leader who thrives in a fast-paced environment. This role requires strong analytical skills, leadership capabilities, and a deep understanding of billing, accounts receivable, collections processes, and financial operations.

WHAT YOU'LL DO

• Oversee the entire billing and accounts receivable lifecycle, ensuring timely and accurate preparation of invoices and statements
• Lead and manage the Billing and AR/Collections teams, including hiring, coaching, performance management, and professional development
• Drive process improvements and automation initiatives to increase efficiency, scalability, and accuracy of billing and collections operations
• Ensure maintenance of customer records related to invoicing, payments, and collections activities
• Review work of billing and collections team members to ensure accuracy and resolve inconsistencies as needed
• Partner with Sales, Renewals, and Customer Success to streamline billing processes, resolve issues, and improve customer satisfaction
• Act as the primary point of escalation for billing inquiries, disputes, and collection matters, working to resolve issues promptly and professionally
• Oversee collection efforts, including outreach to past-due customers and escalation of delinquent accounts
• Draft and distribute reports of invoicing, AR aging, and collections KPIs to identify trends, discrepancies, and areas for improvement
• Collaborate with the Revenue Accounting team to ensure accurate revenue recognition and reporting
• Foster a collaborative and positive work environment, promoting accountability, teamwork, and open communication
• Other tasks as requested

WHAT YOU'LL BRING

• Extensive billing experience, preferably in SaaS environment, with at least 5 years in a management or supervisory role
• Strong understanding of billing systems and processes, with experience in implementing and optimizing billing software
• Excellent verbal and written communication skills with the ability to interact effectively with clients, vendors and colleagues at all levels
• Proficient in Microsoft Office Suite
• NetSuite/Workday ERP experience a plus
• Zuora experience a plus
• Excellent interpersonal and supervisory skills
• Ability to act with discretion, tact, and professionalism in all situations
• Ability to maintain records and produce reports
• Extreme attention to detail
• Ability to prioritize and manage multiple projects and deadlines effectively
• Seasonal overtime to be expected (quarter-ends/year-end/special projects)

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

We are an equal opportunity employer dedicated to fostering an inclusive, respectful, and discrimination-free workplace. We ensure fair opportunities in recruitment, development, promotions, and benefits for all, regardless of age, gender, ethnicity, race, religion, culture, sexual orientation, or military or veteran status.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.

Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process".

As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Find out more about us at https://www.trintech.com/

For more information about our careers & culture be sure to check out our careers page https://www.trintech.com/culture-and-careers/