MANAGER - PART SALES & OPERATIONS

The Manager of Parts Sales & Operations is responsible for the daily leadership, growth, and operational efficiency of the Diamond C aftermarket business. This is a "Builder" role designed for a leader who can manage a P&L, understands warehouse and supply chain operations, and - most importantly, proactively drive revenue through dealer and digital channels.

The successful candidate will transition the team from a reactive "support" function to a proactive "sales" function, ensuring that Diamond C parts are the first choice for our 200+ dealers and their customers.

Sales Management Emphasis

• Sales Team Leadership: Lead and coach the internal parts sales team (call center) to move beyond order entry. Train the team on upselling, cross-selling, and consultative "Value" selling (e.g., selling the long-term benefit of an OEM hanger kit over a generic alternative).

• Dealer Revenue Growth: Proactively manage the Diamond C dealer parts network. Develop "Recommended Stocking Lists" to ensure dealers have the right mix of high-turn parts on their shelves to capture local "walk-in" sales.
• Sales Conversion & Metrics: Own the conversion rate for inbound inquiries. Implement sales-based KPIs for the team, moving the focus from "average handle time" to "average order value" and "conversion percentage."

• Marketing Collaboration: Work closely with the Diamond C Marketing team to develop Parts Sales - Go To Market strategies and "Sales Toolkits" that dealers can use to drive their own aftermarket revenue.

1. Sales Operations & Team Development

• Recruit, train, and manage a high-performing parts sales and support team.

• Implement a sales-driven compensation or incentive structure for the parts team to reward revenue growth and service excellence.

• Standardize the "Sales Discovery" process for inbound calls to identify broader customer needs before the order is closed.

2. Inventory, Distribution & Drop-Ship Strategy

• Collaborate with operations, ensuring inventory accuracy and "Speed to Ship" standards.

• Drop-Ship Execution: Actively manage and expand the supplier drop-ship network to reduce Diamond C’s inventory carry costs while maintaining 24–48 hour delivery standards for the customer.
  • Expand and optimize product offering

• Forecast inventory needs based on trailer production trends and seasonal demand cycles to avoid "Stock-Outs" that kill sales momentum.

3. Digital & E-Commerce Sales

• Manage the online parts catalog as a primary sales channel.

• Ensure product descriptions, photography, and "Related Products" (upsells) are optimized to drive digital conversion without human intervention.

• Monitor online customer journeys and remove friction points in the checkout process.

4. Financial & P&L Management

• Own the Parts Sales P&L, with a focus on improving gross margins through strategic sourcing (working with Supply Chain) and optimized pricing.

• Manage the department budget and provide multi year revenue forecasting to support organizational planning.

Qualifications (Managerial Focus)

• 7+ years of progressive leadership in parts, aftermarket, or industrial sales/operations.

• Proven track record of managing a sales-focused program or internal sales team.
• Experience in distribution and fulfillment, specifically leveraging 3rd party or supplier drop-ship programs.
• Solid financial acumen; ability to read a P&L and identify "leaks" in margin or excessive operational spend.

• Strong collaborative skills to work with Production (for part availability) and Sales (for dealer alignment).