Manager, People Operations

WHAT YOU’LL DO

As the Manager, People Operations, you’ll lead and scale the operational backbone of ProService Hawaii’s People team. This role owns high-risk, high-impact people operations—including compliance, compensation, payroll, benefits, and total rewards—while developing a lean, high-performing team that delivers error-free execution at scale. You’ll partner closely with the Chief People Officer and cross-functional leaders to translate strategy into reliable operations, continuously improve systems and processes, and ensure our employees experience People Ops as seamless, accurate, and trustworthy.

• Lead, coach, and develop the People Operations team, setting clear goals, driving performance, and ensuring strong engagement, capability, and coverage across all core People Ops functions

• Own end-to-end execution of payroll, benefits administration, Open Enrollment, annual ROP cycles, compensation programs, and compliance activities—delivering 100% on-time, accurate results

• Serve as the escalation point for employee compliance issues and complaints, ensuring prompt, well-documented, and legally sound resolution

• Partner cross-functionally with Legal, Finance, IT, Talent Development, and business leaders to mitigate risk, improve systems, and streamline People Ops processes

• Analyze operational metrics and people data to identify trends, risks, and opportunities; provide clear reporting and recommendations to leadership

• Drive continuous improvement initiatives that increase efficiency, automation, scalability, and employee experience across People Operations

WHAT YOU BRING

You’re an experienced People Operations leader who thrives at the intersection of strategy, risk management, and hands-on execution. You bring deep technical expertise, sound judgment, and the ability to lead through complexity—balancing big-picture ownership with attention to detail and follow-through. You’re comfortable being the final line of defense for critical People Ops workflows while building systems and teams that don’t rely solely on you.

• Proven success leading HR or People Operations teams and delivering sustained operational excellence through others

• Deep expertise in HR compliance, multi-state payroll, compensation strategy and benchmarking, and total rewards governance

• Demonstrated ownership of enterprise people programs such as annual performance/ROP cycles and Open Enrollment, including planning, communication, and stakeholder alignment

• Strong operational and financial acumen, with experience administering or partnering on People budgets, forecasting, and variance analysis

• High comfort with HRIS, payroll, and benefits systems, paired with strong people analytics and data-driven decision making

• Excellent judgment handling sensitive employee issues, complaints escalations, and high-risk operational decisions

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountability: As this role requires the individual to be located on O'ahu, we offer a hybrid work envrionment.
• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $117,000.00 - $140,000.00 per year, full benefits, and resources to support your well-being.