Manager, Permanent Supportive Housing - LSW/LPC | LISW/LPCC Preferred

Job Summary

Permanent Supportive Housing (PSH) is a model that combines low-barrier affordable housing, health care, and supportive services to help individuals and families lead more stable lives. PSH typically targets people who are unable to maintain housing stability without supportive services.
The PSH Manager will work in collaboration with the PSH Director to ensure that all goals and objectives specified for the assigned EDEN properties are achieved within established timelines.
Supervisory
This position supervises the Permanent Supportive Housing Program Team at the assigned locations.

Job Qualifications

• Master’s degree in social work, Counseling, or a social service discipline with a minimum of three years of mental health, chemical dependency, and/or social services work experience including a minimum of one year of supervisory experience, or equivalent combination of education and experience.
• Licensed in the state of Ohio as a LSW or LPC. LISW or an LPCC is preferred.
• Demonstrates leadership of high-performing teams in a community behavioral health setting.

Essential Job Duties & Responsibilities

• Provides leadership and coordination of agency program, ensuring adherence to all professional, clinical, and ethical standards.
• Works in collaboration with the PSH Director to recruit, train, and evaluate assigned employees.
• Provides administrative and clinical supervision to assigned PSH Team members to ensure timely service delivery of high quality.
• Ensures effective performance for assigned PSH Team members including timely and accurate documentation and recordkeeping by monitoring and analyzing system database and records and implementing corrective action as necessary
• Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
• Continually assessing and recommending changes to the PSH Director regarding policies and procedures to best meet the program’s objectives.

Works in collaboration with the PSH Director to monitor and report outcomes of the program.

Assists the PSH Director with developing and recommending new or revised program goals and objectives.

Ensures assigned PSH Team members create and maintain e-records in a timely and accurate manner.

• Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success.

Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation.

Documents and provides performance feedback to assigned PSH Team members regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time.

Ensures Community Meetings (Town Hall) are developed and ran in collaboration with the PSH Director, assigned PSH Team members, and residents at each assigned PSH location.

Initiates and maintains relationships in coordination with other PSH Team members, local criminal justice, and other human services agencies and with informal community resources (e.g., landlords, employers, hospitals, schools, etc.). Works to create a positive work environment serving a high-stress need, with a focus on employee retention and growth. Leads recruitment and retention efforts for program team members and creates and facilitates a strong onboarding experience for new hires.

• Ensures that evidence-based practices/best practices are implemented, including Permanent Supportive Housing, Housing First, Motivational Interviewing, Trauma Informed Care, Harm Reduction, etc. at each assigned PSH location.

Uses the Situational Leadership II (SLII) model to empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback.

Manages community outreach activities for the assigned location including coordination and collaboration with other community groups.

Maintains transparent communication. Appropriately communicates organization information through departmental meetings, one-on-one meetings, appropriate email, and regular, interpersonal communication.

Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

In collaboration with PSH Director creates and monitors processes to oversee the disbursement of client assistance resources.

Rotates among the assigned EDEN properties and provides direct services as needed.

Transports residents to scheduled appointments and other engagements based on needs and are supportive of recovery

Collaborates with residents and EDEN Property Management to create and maintain an environment of respect that elevates residents’ voices as key decisions are being made affecting the building and support inclusion and equity regardless of race, ethnicity, gender identity, and sexual orientation.

Collaborates regularly with community members, staff, and partner organizations to achieve program goals through a team approach.

About The Centers
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short- and Long-term Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.