Manager, Phlebotomy Mobile Operations

The Community Blood Center is seeking a Manager of Phlebotomy Mobile Operations to lead and support our mobile blood drive teams in fast-paced, community-based environments. This highly visible, hands-on leadership role spends the majority of time in the field, working directly alongside staff to ensure regulatory compliance, operational efficiency, staff competency, and an exceptional donor experience. Leading from the front, the manager provides real-time coaching, problem-solving, and oversight while keeping our mission, vision, and values—and our lifesaving impact—at the center of everything we do.

JOB SUMMARY: The Manager, Phlebotomy Mobile Operations is a highly visible, hands-on leader who spends approximately 60–80% of their time working in the field alongside mobile collection teams. This role is ultimately responsible for ensuring regulatory compliance, staff competency, an excellent customer experience, and efficient operation of mobile blood drives. The Mobile Manager leads from the front, providing real-time coaching, problem-solving, and operational oversight while ensuring logistics, scheduling, and performance expectations are met in dynamic, fast-paced mobile environments.

At The Community Blood Center, we lead our teams while keeping our mission, vision, and values at the forefront of all that we do. As a leader, you will inspire, train and collaborate with those in your department accordingly in addition to focusing on the organization’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Field-Based Leadership & Oversight

• Work with Logistics Coordinator to effectively ensure mobile vehicles, equipment, and supplies are prepared and ready for scheduled operations.

• Collaborate across departments to ensure all aspects of mobile operations run smoothly, providing field-based insights to improve future logistics and scheduling decisions.

• Coordinate schedule adjustments and contingency planning in response to staff resources, weather, or operational disruptions.

• Maintain a consistent on-site presence at mobile blood drives, working directly with staff to observe operations, reinforce standards, and support a successful donor and sponsor experience.

• Model professionalism, compliance, and excellent customer service during routine operations and unexpected challenges.

• Develop Team Supervisors to be capable and confident leaders, providing coaching, feedback, and corrective action as needed to ensure safe, compliant, and efficient collections.

• Work with Team Supervisors and Staff Development Lead to ensure all mobile team members are properly trained, competent, and current in required competencies and certifications.

• Partner with Team Supervisors to evaluate team member performance through direct observation and provide timely, constructive feedback.

• Identify development needs and opportunities for career ladder advancement, building bench strength within the mobile team.

• Foster a positive, engaged team culture by maintaining a strong leadership presence and addressing concerns in real time.

• Balance approachability with accountability, holding all team members to consistent standards regardless of role or tenure.

• Recognize strong performance in the field and address behavior or performance issues promptly and professionally.

Operational Performance and Quality

• Ensure mobile blood collection operations comply with all regulatory, accreditation, and organizational requirements.

• Collaborate with Collections Support Team and Team Supervisors to identify compliance risks and/or deviation trends and address them promptly through coaching, retraining, process modification and collaboration with Quality and Regulatory Affairs partners.

• Support audits, inspections, and corrective action plans through hands-on oversight and timely follow-up.

• Oversee daily mobile operations to ensure effective and efficient use of staff, vehicles, equipment, and supplies.

• Monitor key performance indicators such as productivity, donor flow, resource utilization, and drive outcomes.

• Identify operational barriers in real-world settings and implement practical process improvements.

• Take an active role in managing department budget to ensure the team has the tools and equipment needed while meeting or exceeding budgetary expectations.

JOB QUALIFICATION REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience.

• Minimum of 5 years of experience in blood collection, healthcare operations, or another regulated clinical environment.

• Prior leadership or management experience with direct oversight of frontline staff.

• Ability to develop a working knowledge of blood collection regulations and compliance standards.

• Ability and willingness to work extensively in the field, including early mornings, evenings, weekends, and travel as required.

• Experience managing mobile, field-based, or geographically dispersed teams.

• Demonstrated success leading teams through operational change or growth.

• Experience with workforce scheduling, logistics coordination, and performance management.

• Hands-on, visible leadership style with the ability to lead by example.

• Strong situational awareness and sound judgment in operational environments.

• Excellent coaching, communication, collaboration and conflict-resolution skills.

• Highly organized with the ability to adapt quickly to changing conditions.

• Commitment to donor and staff safety, staff development, and operational excellence.

• Working knowledge of Microsoft Office applications

• Team member may occasionally be required to lift objects or materials weighing up to 50 pounds.

BENEFITS AND PERKS:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. This position offers:

• Health, vision, and dental insurance coverage

• Health Savings Account (HSA)

• PTO/Sick Time

• Paid holidays

• Paid Volunteer Time Off

• 403(b) retirement savings plan with matching contributions

• Employee Assistance Program

• Discounted YMCA membership

• Disability and life insurance

• Employee referral bonuses

• Regular employee forums and committees — everyone on our team has a voice!

What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability