Manager – Portal Development

The Manager – Portal Development is responsible for leading the design, development, enhancement, and performance management of digital portals to ensure the delivery of high-quality, user-centric digital services. The role oversees the execution of strategic initiatives and projects in line with approved annual and operational plans, working closely with relevant stakeholders to achieve organizational objectives.

The role ensures seamless integration of digital products and services across portal channels, maintaining alignment with user expectations, design standards, and functional requirements. It also supervises portal development activities to ensure reliability, accessibility, and an optimal user experience, while remaining agile to evolving business and technology needs.

Additionally, the Manager – Portal Development drives continuous improvement through performance monitoring, data-driven insights, and customer feedback. The role leads change management initiatives, promotes innovation, ensures adherence to approved budgets, and manages team performance, development, and capability building to support sustainable digital growth.