Manager, Principal Business Consultant - ServiceNow SPM & EA

Ondaro is with you for what comes next.

Ondaro is seeking a senior advisory level, high-performing, results-oriented leader to assist our clients in adopting and adapting Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) best practices in the most efficient and effective way ensuring maximum return on their investment. The ideal candidate will possess a broad and deep understanding of business and financial process concepts, be able to drive development of solutions to problems, and have depth and breadth of experience across industries and different types of environments. This person will be the people manager of SPM/EA business process consulting team.

What You'll Be Doing:

Client Advisory & Delivery

• Provide senior advisory level leadership in SPM and EA to guide client strategy and implementation
• Lead or support business process workshops, including process definition, re-engineering, and gap analysis
• Translate business requirements into clear direction for delivery teams to ensure successful solution outcomes
• Build strong client relationships and act as a trusted advisor throughout engagements
• Support resolution of client issues and ensure overall project success

Delivery Excellence

• Contribute to and oversee key deliverables such as process documentation, user stories, roadmaps, and training
• Ensure projects are delivered on time, within scope, and aligned to client expectations
• Analyze business operations and recommend improvements based on industry best practices
• Help clients maximize value from ServiceNow SPM & EA
• Partner with ServiceNow SPM & EA Product teams on pre-release product feedback and testing

Team Leadership

• Manage, mentor, and develop a team of Business Process Consultants
• Support performance management, coaching, career development, and client escalations
• Promote continuous learning, including certifications and skill development
• Foster a collaborative, accountable, and high-performing team environment

Sales & Practice Support

• Assist in pre-sales activities including demos, solutioning, and RFP responses
• Support development of estimates, scopes, and statements of work (SOWs)
• Contribute to practice development, thought leadership, and marketing initiatives (e.g., webinars, events)

What You’ll Bring to the Table:

Consulting & Leadership Experience

• Strong consulting experience with increasing responsibility in delivery and client engagement
• Ability to manage client relationships and influence stakeholders across business and IT
• Expert level understanding of consulting financials and project delivery dynamics

SPM / ServiceNow Expertise

• Expert level experience with ServiceNow Strategic Portfolio Management (SPM) modules (e.g., Demand, Project/Portfolio, Resource, Financials, Agile, etc.)
• Ability to translate business needs into platform requirements in collaboration with technical teams
• Experience applying SPM best practices in real-world environments

Functional & Technical Background

• 8–10+ years of experience in program/project management or related roles
• 5+ years of consulting or professional services experience
• 3–5+ years working with the ServiceNow platform
• 5+ years of people leadership experience
• Experience with Waterfall, Agile, and Hybrid delivery methodologies
• Background in business process design, capability mapping, and organizational change management
• Experience with financial management and business case development is a plus
• Working knowledge of enterprise-wide digital transformation strategies delivering measurable business impact.

Core Capabilities

• Demonstrates leadership qualities such as authenticity, resilience, curiosity, and the ability to inspire vision and purpose.
• Excels at communication and stakeholder management, simplifying complex ideas and building strong relationships.
• Brings a strategic mindset, anticipating future opportunities and translating them into actionable strategies.
• Ability to simplify complex concepts and drive alignment
• High level of professionalism, adaptability, and curiosity

Education & Certifications

• Bachelor’s degree in Business, Engineering, or related field (or equivalent experience)
• SPM-CIS and Enterprise Architecture Delivery Accreditation are required.
• Certifications such as PMP, CSM, ITIL, TOGAF, or other ServiceNow certifications are a plus

Perks? Oh, yes.

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people and support your continued education and career development.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!

Ondaro LLC (“Ondaro”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $172,000 to $203,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.