Manager - Reservations - Jumeirah The Red Sea

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Reservations Manager to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Hold aa Bachelor's Degree in Hotel management from an accredited and renowned University.
• Have 6-8 years of experience as Reservations Manager or similar role in hospitality.
• Have qualification in Revenue Management (Desirable).
• Demonstrate excellent knowledge of PMS Systems.
• Show leadership and attention to details skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefitsLocally competitive salary and incentive structure
• Locally relevant benefits as determined by the property